Customer Service High School

Ismael L.Toro

**** ******** **. ****** ****** Fl.

813-***-****, ****.******@*****.***

Objective

To obtain a challenging position with a progressive organization where I can effectively utilize the technical and business skills I have acquired while continuing to grow in a professional environment.

Relevant experience

• Over 3 years of call center experience

• Over 5 years of Customer service experience

• Proficient in Microsoft Office suite

• Bilingual: Spanish

Professional Experience

Bed, Bath and Beyond, Wesley Chapel Fl.

Customer Service

• Resolve customer complaints, ensuring customer satisfaction.

• Greet Customer.

• Assist Customers by answering questions and meeting their needs as customers. 8/10- Present

• Observing that the store is in proper maintenance condition.

Accent Marketing, Zephyrhills Fl.

Team Leader

• Greet customer.

• Assist customers with warranty orders, sales, and troubleshooting issues. 7/07-6/09

• Handle Spanish incoming and outgoing calls.

• Manage a high volume of incoming and outgoing calls.

• Taking Spanish escalated calls as team leader.

Del Taco, Colton, CA.

Cashier

• Being friendly and helpful to customers and co-workers.

• Meeting customer needs and taking steps to solve food or service issues.

• Working well with teammates and accepting coaching from management team. 7/04-3/07

• Having a clean and tidy appearance and work habits.

• Communicating with customers, teammates and managers in a positive manner

Education

• Wesley Chapel High school

Graduate 2007

• Brewster Technical Center, Tampa Fl.

Expected graduation date: June 2011.

• CompTIA A+ Certified computer technician.

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