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Customer Service Administrative Assistant

Location:
San Jose, CA, 95112
Posted:
August 10, 2012

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Resume:

Velda Saldana

*** *. *** **. #****

San Jose, Ca 95112

408-***-****

j8ofmd@r.postjobfree.com

EMPLOYMENT HISTORY

QuadRite, Inc.

*** ******* ***, ***** ***

Campbell, CA 95008

****-**** ******* ******nt Control Specialist/Executive Administrative Assistant

Data entry, data management and change management coordination using RitePro PLM.

Customer data migration from legacy systems.

General administrative support for engineering organization.

Hewlett-Packard Company

3000 Hanover Street

Palo Alto, Ca 94304

650-***-****

1995 – 2009 Document Control Coordinator, IT Coordinator, Customer Service Specialist, Legal Records Dept./ NPI Data Coordinator,

Corporate HQ

New product introduction coordinator, create and process engineering change orders, maintain

databases, work closely with planners and schedulers.

Process evaluation; identified improvements resulting in the reduction of ECO process from 7 days

to 4 via web forms.

Manage legal records projects for Hewlett Packard’s corporate headquarters legal department.

Mergers & Acquisitions, developing and documenting a process for the smooth transition of key legal records from companies recently acquired by HP. Previous ARMA member.

Records Retention, retrieval and destruction of all media types per GRS standards.

Managing offsite storage, retrieval and destruction of records.

Ensure document retention, storage and disposal practices comply with the law and company policy and global records retention schedules.

Emphasis on process evaluation, improvement and documentation.

Training of new employee’s on various legal department and records systems and policies.

Experience with beta-testing, troubleshooting and process improvement for ERM/ECM systems.

Proficient with MS Office applications including Access, Visio, Word, Excel, PowerPoint, CHARMS,

Crystal Reports, ERM/CRM tools and others.

Coordinator for IT group supporting the Executive Team as well as the Legal and Tax departments.

Call screening, routing and assignment, software installation, move coordination, etc…

New equipment purchases, set-ups, assignment, VPN set ups, remote access training, etc…

EDUCATION

Yerba Buena High 1980

Evergreen Valley College, AA, GE & Communication Studies 2001

San Jose State University, BA, in process

REREFERENCES

Available upon request.



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