Customer Service Administrative Assistant
Resume:
Velda Saldana
San Jose, Ca 95112
*********@*****.***
EMPLOYMENT HISTORY
QuadRite, Inc.
Campbell, CA 95008
****-**** ******* ******nt Control Specialist/Executive Administrative Assistant
Data entry, data management and change management coordination using RitePro PLM.
Customer data migration from legacy systems.
General administrative support for engineering organization.
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, Ca 94304
1995 – 2009 Document Control Coordinator, IT Coordinator, Customer Service Specialist, Legal Records Dept./ NPI Data Coordinator,
Corporate HQ
New product introduction coordinator, create and process engineering change orders, maintain
databases, work closely with planners and schedulers.
Process evaluation; identified improvements resulting in the reduction of ECO process from 7 days
to 4 via web forms.
Manage legal records projects for Hewlett Packard’s corporate headquarters legal department.
Mergers & Acquisitions, developing and documenting a process for the smooth transition of key legal records from companies recently acquired by HP. Previous ARMA member.
Records Retention, retrieval and destruction of all media types per GRS standards.
Managing offsite storage, retrieval and destruction of records.
Ensure document retention, storage and disposal practices comply with the law and company policy and global records retention schedules.
Emphasis on process evaluation, improvement and documentation.
Training of new employee’s on various legal department and records systems and policies.
Experience with beta-testing, troubleshooting and process improvement for ERM/ECM systems.
Proficient with MS Office applications including Access, Visio, Word, Excel, PowerPoint, CHARMS,
Crystal Reports, ERM/CRM tools and others.
Coordinator for IT group supporting the Executive Team as well as the Legal and Tax departments.
Call screening, routing and assignment, software installation, move coordination, etc…
New equipment purchases, set-ups, assignment, VPN set ups, remote access training, etc…
EDUCATION
Yerba Buena High 1980
Evergreen Valley College, AA, GE & Communication Studies 2001
San Jose State University, BA, in process
REREFERENCES
Available upon request.
Contact this candidate