Tammie Griffin

Tammie Jacks-Griffin

**** ********** **** ¨Ellenwood, Georgia 30294 ¨ 404-***-**** ¨ Tammie_g_2000@ yahoo.com

SUMMARY OF QUALIFICATIONS

Over 15years of exemplary front office administrative skills, customer service experience, self-directed, confident, courteous, professional with effective trouble shooting, customer relations, accounting, customer complaint and resolution issues, interpersonal and leadership skills with a willingness to work “beyond the job description”.

Communicate well, both written and orally, I have an energetic personality, with a commitment to organization and a willingness to assist.

Readily adapt to new technology via education and implementation experience

Ability to translate technical information and make it more easily understood by non-technical audiences.

Georgia Realtor’s License/Notary

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EDUCATION

The Art Institute of Atlanta Atlanta, GA

Associates in Arts, Multimedia Web Design

Expected Date of Graduation Winter 2008

Dekalb Tech 1988-1990 Atlanta, GA

Accounting 2 years

Atlanta Area Tech 1981-1983 Atlanta, GA

Marketing 2 years

Certificate Program

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PROFESSIONAL EXPERIENCE

09/2005 – Present Premium Seating Service/ Phillips Arena Atlanta, GA

Concierge

Greet, direct and serve Suite Holder and Club Seat Holder customers and clients during all events

Helping with special client events, answering questions

Communicating with housekeeping and Levy food service, and assisting customers and clients in any way possible.

Articulate, poised, and comfortable working with high-level clients

Member of ‘Hire Tough Team’

Responsible for calling potential employees, conducting first interviews, setting up second interviews

06/2005 – 11/2007 High Profiles Atlanta, GA

Lead Concierge/ Administrative Assistant

Oversee day-to-day relationship with customers, using administrative, interpersonal skills, tact, patience, courtesy and the highest form discretion when needed.

Greet all visitors and answer multi-line switchboard, with the ability to multi-task

Establish, maintain and update files, databases, spreadsheets (Excel), weekly reports and other document, as well as purchase requests, invoices and office maintenance.

Sort, review, and distribute incoming and outgoing mail/courier/UPS services and parcel

Assist customers with travel & destination arrangements, dining, tickets & entertainment arrangements, meetings & event planning, flowers & gift baskets, and custom research, as well as selection of promotional products   

Process timesheets and hours for payroll. Coordinate all vendor passes

Maintain standard for confidentiality, and display enthusiasm and positive attitude

Totaled bills, received money, make change, fill out charge forms, and give receipts as needed

Exercise professionalism and time management skills

To monitor the standard of work, working practices, productivity and standards of customers’ care of the members of the department

Help real estate sales office (The Condo Store) with various administrative tasks

10/1999 – 05/2005 Graceline Development Atlanta, GA

Administrative Assistant/Front Office Manager

Facilitated building plans authorizations and obtained building and land permits.

Handled telephone communications; reservations, and arranged for transportation needs.

Supervised and trained the activities of 8 clerical team members, process separation notices,

Prepared notices for work orders, cancellations, for obtaining goods, and services.

Performed and ensured accurate and timely processing of A/R, A/P, bookkeeping (QuickBooks), Excel, Power Point, Access, PC answered inquires involving available homes, property, and file, pin, and order documents.

Conducted and organized meetings to ensure employee awareness of new systems procedures and developments as well as office events.

Responsible for setting up and first interview for potential employees

Process all timesheets

Collaborated office personnel and clients with inquires, selections, viewing and pricing information on properties for leasing and purchasing, as well as check files in/out using a bar code scanner.

Followed –up with clients to ensure satisfaction and generate repeat/referral business.

04/1998-7/2001 Exit Realty

Real Estate Agent/part-time Decatur, GA

Assist clients with property that meets their needs and financial resources.

Obtain property listing and make preliminary estimates to determine the selling price of the property.

Use of arithmetic quickly and accurately, prepare purchase agreements and bookkeeping.

Familiarity with property inspections, lease negotiations, knowledge of residential sales processes.

Ability to work independently.

07/1990-7/2000 FedEx Memphis, TN and

Dispatcher/Ground Operations Team Leader/Courier Decatur, GA

Coordinate “on time” deliveries, pickups of domestic and international packages and provided exceptional customer service. Maintain an excellent driving record, professional, courteous, knowledgeable, helpful can do attitude.

Scheduled structuring for both AM and PM express operations, by using timely and accurate inputting of data into the AS400 system.

Consulted with subordinates to promote positive morale and work ethics.

Acted as a liaison between management and employees, advising and counseling to maintain productivity.

Utilize a unique combination of technical, analytical and interpersonal skills to resolve a wide range of client issues.

01/1987-07/1990 Penske Truck Leasing Atlanta, GA

Administrative Accounts Payable Clerk

Responsible for the review and processing of all of southeastern accounts payable, some receivables, fuel reconciliation

Reviews detailed monthly expenditures reports for each department, prepares adjusting entries as required and audits reports for coding errors and duplicate payments.

Verifies that adequate budgeted funds are available for payments and may schedule the issuance of accounts payable checks using AS400 system (accounting)

Facilitate customer service issues and handling special projects as required

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COMPUTER SKILS

Microsoft Office Applications, HTML, Photoshop, Flash, Illustrator, JavaScript, Dreamweaver

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ADDITIONAL SKILLS

Two-way radio

_____________________________________________________________________________________________ PROFESIONAL ASSOCIATIONS/AWARDS

Recipient of three “Bravo Zulu Awards for Excellence” during tenure at FedEx

Awarded “Best Practice Pays” for surpassing planned goals and expectations

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