Sales

HEATH NUCKOLLS

512-***-****

*********@*****.***

**** ******** ** *******, ************ TX 78660

OBJECTIVE

To obtain a challenging and rewarding position where I can utilize my management and customer relations skills, with the opportunity for performance-based advancement.

PROFILE

Dedicated, customer relations and results oriented professional qualified by over 9 years of progressively responsible experience in the Banking Industry.

• Excellent interpersonal skills; adept at establishing and maintaining rapport with customers to ensure customer loyalty and account retention.

• Demonstrated leadership abilities to effectively manage people and deadlines.

• Strong organizational and time management skills.

• Extremely self-motivated, a quick-learner, resourceful creative and enthusiastic.

EXPERIENCE

Personal Banker/Loan Officer – Wells Fargo Bank – 04/08 to 11/09

• Consistently meet and exceed daily and quarterly sales goals.

• Responsible for increased revenue and customer loyalty.

• Daily coaching with team members to increase knowledge of sales ques.

• Effectively resolved customer issues on a daily basis.

• Solicit new business while managing existing customer base.

• Verify customer portfolios including income, assets and credit.

Senior Loan Officer/Mortgage Sales – Chase Bank – 04/07 to 04/08

• Solicit, negotiate and coordinate the closing of major residential loans.

• Consistently meet clients' needs by successfully negotiating loan agreements.

• Promote business for Chase Bank by creating and maintaining good relations with customers and builders.

• Establish and maintain healthy relationships with personal and business bankers, and financial analysts.

• Analyze and verify customer profiles including income, assets and credit.

• Daily management of sales portfolio.

• Acts as point of contact for loan consultants to resolve customer objections, underwriting and processing issues.

• Train & mentor new hires on system procedures and loan policies.

Senior Loan Officer/Mortgage Sales – Countrywide – 05/05 to 04/07

• Gained over 30% repeat business by asserting a positive attitude and successfully closing loans on time.

• Diligently assisted the Branch Manager and staff with daily loan operations.

• Mentored and trained new loan officers on systems and procedures.

• Managed all inbound calls and walk in clientele; established healthy working relationships with new clients.

• Effectively resolved customer issues and objections in order to save loan closings.

Communication Development and Assessment Team Lead- Dell – 10/04 to 05/05

• Managed a team of employees who interviewed potential candidates for customer service positions in Dell’s call centers, within the US and internationally.

• Compiled and analyzed information from team members and developed reports for executive management.

• Collaborated with team members to develop interview scripts.

• Held daily communication meetings with offsite managers to define criteria and set up schedules.

• Facilitated daily production meetings with team.

Loan Officer - Countrywide – 07/02 to 10/04

• Responsible for continuous pipeline of 300+ loans through entire life of the loan.

• Established a new sales territory office supporting multiple cities.

• Reviewed and confirmed customer information such as income and asset documents, and credit reports.

• Promoted business by creating and maintaining healthy customer relationships.

• First point of contact for all inbound phone calls and walk in customers.

Residential Mortgage Manager - People’s Funding Inc– 07/01 to 07/02

• Managed daily operations of residential mortgage division, including 10 loan officers.

• Facilitated sales meetings with vendors to promote new products and services.

• Daily management of personal and co-workers sales portfolios.

• Responsible for hiring, training and mentoring new loan officers.

Loan Officer - Capital Mortgage – 07/00 to 07/01

• Developed marketing strategies to gain new business and clientele.

• Assisted customers with the loan process from beginning to end.

• Created presentations and other advertising methods to market the business.

• Learned the mortgage industry and established network of colleagues and leads to help further career.

Computers: MS Office including Excel, Word, and Powerpoint, and MS Outlook.

References and other supportive information available upon request.

Contact this candidate