Customer Service Manager

I am writing this letter to inquire about the Accounting Clerk position with Pearl Companies . I have researched your website, and am very interested in your company. I have worked as an Executive Assistant Manager at Walgreens for the past seven years, and would like to broaden my horizons in the work force. I feel that this experience, combined with my college experience, has given me excellent organizational, time-management, multi-tasking and leadership skills. I feel that my interpersonal and communication skills combined with my management experience would make me an excellent candidate for this position.

A current resume is enclosed stating my previous work experience, education, and the responsibility and time management skills I possess. I hope to discuss employment with you in the near future and thank you for your time and consideration. I can be reached at 309-***-****, or *************@*******.***.

Amy Caldwell

6110 N Frostwood Pkwy, Peoria, IL 61615 Email:*************@*******.***

CAREER

OBJECTIVE: To obtain a full-time position where I can demonstrate my management, delegation, and customer service skills.

EDUCATION: Eureka College, Eureka, IL

Bachelor of Science Degree May 2005

Major: Business Administration

Minor: Accounting

COMPUTER

SKILLS: Microsoft Word Microsoft Excel Microsoft PowerPoint Intercom Plus

Picture Care Plus AS400 Helios 10

WORK

EXPERIENCE: Walgreens, Peoria, Illinois

(May 2005 – February 2012)

Executive Assistant Manager

Customer Service: Demonstrate excellent customer service skills at all times to ensure customer retention and customer satisfaction

Time Management: Time management to perform all managerial duties and to manage time of employees

Employee Management and Growth: Maintain proper work flow and productivity of employees. Train employees to fulfill job responsibilities in the most efficient manner possible

Inventory Management: Maintain accurate counts on inventory in designated departments and to assist in shrink management

Merchandising: Maintain aesthetically pleasing store appearance. Display merchandise at appropriate times in accurate locations

Sales Growth: Assist store manager in sales growth through use of key performance indicators (KPI’s) and store demographics

Galinc, Inc, (Images: 126) Eureka, Illinois

(September 2002 – 2005)

Business Management Internship

Customer retention: New client database, surveys, and special offers for new clients

Advertising and marketing: Organize new promotions, set up displays, design signs, and advertisements

New line research: (2005 new products) Research market area and demand for new products

Night Manager:

Train new employees to properly run and close the business

HONORS: Most Valuable Participant- Applied Drug Store Management Class- (2007)

Awarded Dean’s Scholarship (2001 – 2005)

AMVETS Scholarship Recipient (2001 – 2005)

ACTIVITIES: Relay for Life Team Captain- (2010-present)

Letter of References

Mr. Eric Rahn, Store Manager, Community Leader

Walgreens Co.

Peoria, IL 61614

Business Phone 309-***-****

Mr. Patrick Hilst, Store Manager

Walgreens Co.

Peoria, IL 61615

Business Phone 309-***-****

Mr. Jason Pacey, Store Manager

Walgreens Co.

Peoria , IL 61604

Business Phone 309-***-****

Contact this candidate