Customer Service Manager

Mrs. JOHNNIE MAE McCARLEY

**** *********** **** ****

MEMPHIS, TN 38125

901-***-**** *******@***.***

SUMMARY OF QUALIFICATIONS

Experienced Unit Leader who is capable of handling multiple tasks and administrative duties.

Unit leader for 6 years

Types 48 wpm

Key strokes 1200 per minutes

Alphabet 7465

Customer Service

EXPERIENCE

MICHAEL’S CRAFT STORE, Memphis TN 05/2008 - Current

Sales Associate/Event Coordinator:

Instructs craft classes for children and adults, demonstrates demos for

Newly products, assist customers, cashier and distribute freight.

Floral specialist:

Make wealth’s, remembrance and designs different arrangements at

A rapid pace and, also take orders from customers for special

Arrangements.

KELLY SERVICES/SYNCADA: 02/2008 – 11/2009

Data Entry Clerk

Keys individual bill of lading freight bills at a fast pace. To

insured better rates and services and, also provides payment to the carriers.

REGION’S BANK, Memphis, TN 03/2007 – 05/2008

Proof Operator

Encodes incoming deposit slips, checks and over the counter items.

BARNES AND NOBLES, Memphis, TN

Packer (Seasonal) 10/2006 – 01/2007

Scanned invoices into windows 98 and packed the books along with order.

FEDEX, Memphis, TN

Checker and Sorter 09/2006 – 03/2007

Distributes heavy weight mail into containers according to their Id’s.

and, also, drives the containers within Fedex to their destinations. 02/2006 - 09/2006 Handler

Unload packages from containers and distribute them into a conveyor

or non-conveyor belt.

SPS TEMPORARY SERVICE, Cheektowaga, NY 08/2004-03/2005

Data Entry, Production, and Assembling

Keyed products information on (win track) and J.D. Edward System.

Operated shrink wrap machinery, packed, assembled and distributed products.

GOD UNLIMITED, McCARLEY EVENT PLANNER, Buffalo, NY 10/2003-04/2005

Manager

Planned a wedding, birthday parties and graduation party. Made favors,

matching outfits, decorated the hall and sent out invitations.

Visualized in order to make the necessary preparations.

HSBC BANK, Buffalo, NY 05/1989-08/2000

Unit Leader

Assisted in managing multiple units which included word processing, indexing and mail room. Answered and responded to incoming and outgoing calls. Keyed and transferred funds between existing accounts for telephone banking representatives. Applied stop payments for various businesses received from Hexagon on-line.

Supervised a staff of 16.

Manager assigned special projects to me.

Opened, scanned and indexed mail.

Prepared daily records (lotus 1,2,3).

Ran batches for representatives.

VOLUNTEER EXPERIENCE

FRIENDS TO THE ELDERLY, Buffalo, NY 6/2003-09/2003

Volunteer/Summer Camp/Senior Citizen Program

Summer Camp: Planned daily activities, such as reading, math and outdoors activities. Attended and planned field trips.

Bookkeeper for senior lunches

Recruited more seniors

HOMEMAKER/MINISTRIES, Buffalo, NY 2000-2003

Coordinator for Food Bank sent out letters to vendors requesting donations for food. Made flyers and went door to door promoting the food bank.

Public Relations: Promoted the church activities by contacting the medial community and by word of mouth.

EDUCATION

Penn Foster – On-line

Certified Wedding Planner

Career Diploma, April 20th 2012

New Horizon-Memphis, TN

Mous Certification

Kensington Business Institute-Buffalo, NY

Executive Secretarial-Diploma

Graduated 1987 (diploma)

State University of New York at Oneonta-Fashion Design-Oneonta, NY

Completed two years toward a degree in Fashion Design

AWARDS

Received several certificates for perfect attendance and value added service.

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