Customer Service Representative

Education

University of Illinois at Urbana-Champaign

B.S in Media Studies Minor in Communications

August 2005-2012

Organizations

Public Relations Association

Lead Executive of Social Media Committee

December 2005-May 2012

• Contributed to the launch of several fashion shows for the College Fashion Week. On the committee board for the only public relations group on campus.

• Organized weekly meetings for 20 committee members, creating press releases for clients and media kits. Responsible for the social media sites for College Fashion Week. Designed proposals for future clients or designers.

• Designed newsletters, and worked with sponsors. Managed events by finding venues, designers, and models. Provided marketing strategies such as tee shirt sells and fundraisers.

Lazyzach.com

August 2011- December 2011

Lead Public Relations Intern

• Worked closely with Lazyzach.com Marketing team to create strategies and promotional events on campus. Performed market research and executed communication about website with University of Illinois students.

• Arranged in class presentations to create awareness, while communicating with administration and professors. Handled tasks of planning community projects for the interns.

• Influenced more than 50 users to create accounts through communications, increased website activity in Illinois region. Responsible for Facebook and Twitter accounts.

Bella Mia Boutique

August 2011- December 2011

Public Relations Intern

• Devoted time to work on public outreach tactics. Launched a fashion show with the latest shipments from top designers, including liaising with the local media.

• Monitored media coverage of the Bella Mia Boutique brand, including WCIA morning show. Originated press releases and media kits.

• Supervised the organizations branding through logo use and print materials. Organized displays for the Bella Mia brand. Kept inventory and photographed for Facebook page.

Illinois Tollway Customer Service Center December 2009- October 2010 Customer Service Representative

• Accepted over 100 inbound calls per day, creating and deleting Illinois pass Accounts. Provided accurate and timely solutions to customer queries, including I pass violations

• Identified, researched and resolved customer issues using a computer database at an average talk time of under 4 minutes. Explained policies, regulations and policy structure.

Teen Talk Radio Group

June 2008 -August 2008

Communications Intern

• Led 20 kids age 13 to 18 through an assimilated radio show, taught daily communication strategies and researched internet sources for content of the teen talk radio show.

• Prepared public service announcements and utilized recording equipment. Organized fundraiser and seminars for incoming students joining the organization for the following semester

• Developed and implemented programs to encourage student participation, including leadership training.

Interests

Playing Dance Central Fitness

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