Executive Assistant/Administrative Assistant

ANDREA CHRIST

**** *********** *****, ***. *** 682-***-****

Pittsburgh, PA 15220 ***************@*****.***

EXECUTIVE ASSISTANT/ADMINISTRATIVE ASSISTANT

SUMMARY OF QUALIFICATION

Resourceful administrative professional with proven experience supporting large teams and executives engaged in complex IT programs. Strong in issue resolution, facilitating cross-functional support, and client commitment follow-up. Superior problem solving and detail-oriented skills aimed at effectively prioritizing workload. Proficient in Microsoft Office Products.

Expertise includes

Program Experience Expense Tracking

• Project Plan Progress Tracking • Travel Expense Management

• Status Reporting • Travel Process Documentation

• Issue and Change Tracking • Time Reporting Variance Analysis

• Project Library Updates • Telecommunication Expense Cost Controls

PROFESSIONAL EXPERIENCE

CONVERGYS, INC., Fort Worth, TX 2007 – 2010

Provides outsourced, integrated customer care and billing services.

Business Analyst, Johnson & Johnson Project 2009 – 2010

Managed 6 Third Party Applications globally and 3 member IT Security Team.

• Liaison for HRM Business Services and Johnson & Johnson determining requirements and consolidating issue resolution procedures.

• Scheduled items and achieved 98% resolution meeting service level agreement.

• Improved communication between diverse third party vendor groups by providing concise documentation to improve morale and increase productivity.

Project Coordinator, Starbucks Project 2007 – 2008

Assisted Vice President of HR Management tasked with organizational and administrative duties to provide processes and training to support 8 directors and 200 project staff.

• Provided leadership and gathered requirements to deliver streamlined and time-effective process for approving weekly up to 75 expense reports.

• Facilitated a written approval process which expedited expense approvals.

• Liaison between manager and vendor which increased productivity.

ELECTRONIC DATA SYSTEMS, Plano, TX 2001 – 2007

Global company providing end to end information technology services and business processes so businesses can plan for future growth.

Executive Assistant, Human Resource Outsourcing Project 2006 – 2007

Supported the Business Architect and 6 Functional Directors for the Center of Excellence Human Resources Offering which involved

• Performed daily administrative functions for Business Executive and 6 functional leads.

• Mentored 4 administrative assistants by providing process and procedures of company guidelines.

• Performed expense tracking and control for labor, travel, and supplies for 50+ employees.

ELECTRONIC DATA SYSTEMS (Continued)

• Reviewed monthly SAP extract to track resource utilization and increase performance by 20%.

• Processed purchase orders for services and supplies to keep project organized and on scheduled target of 90%.

• Established a consistent process for travel guidelines specific to project compliance for 50+ employees.

Executive Assistant, American Airlines account 2005 – 2006

Provided Global executive level staff support for Enterprise Client Executive, 5 direct reports and 200+ employees.

• Engaged in research and updates for corporate policies, processes and systems resulting in a savings of 20%.

Executive Assistant, Quantum Project 2001 – 2004

Provided program support for multiple large scale implementations and associated activities. Significant accomplishments included:

• Established a process for travel and expense guidelines for 500 desktop technicians with global installation activities in 350+ locations supporting a $65M Quantum project that enabled the program to stay within budget for travel.

• Developed a detailed tracking process for project team telecommunication tools resulting in 25% savings in cell phone and pager expenses for the program.

AMERICAN AIRLINES/SABRE CORPORATION 1998– 2001

World leader in travel distribution and hospitality solutions

Administrative Assistant, various projects

Supported 3 directors and 10 project team members

• Ordered supplies, scheduled meetings, processed purchase orders and multiple administrative activities.

EDUCATION

• Bachelor of Science, Speech and Language Pathology, Edinboro University, Edinboro, PA

• Currently enrolled in American Sign Language course

PROFESSIONAL DEVELOPMENT

• Paralegal Certificate, Computer Systems, Inc., Pittsburgh, PA

• Professional Certificate, Speech Correction, Pennsylvania Dept. of Education, Edinboro, PA

• Word Processing Certificate, Community College Allegheny County, Pittsburgh, PA

COMMUNITY SERVICE

• Certificate of Achievement – Family to Family Education, Fort Worth, TX

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