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IT Project Manager

Conway, Arkansas, 72034, United States
May 26, 2010

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Kenny J. Lewis

Home Address:

**** *. ***** **.

Conway, AR


Home Phone: 501-***-**** Home e-mail:

Work Phone: Work e-mail:

Permanent Phone: 501-***-**** Perm e-mail:

Job Interest: Project Management

Professional Profile

A highly qualified Senior Information Technology Project Manager offering strong Team Leadership and hands-on Project Management, Change Management, Release Implementation Management, System Design, Applications Development, Analysis, and Administrative experience with Windows, Unix, and IBM systems. Effective management of IT operations, developing effective methodologies and processes, reducing support cost and enhancing profitability. Skilled in building efficient technology teams and motivating staff to top performance. Highly effective communication across diverse groups of staff and customers; easily convey highly technical information to non-technical end-users. Excellent written and oral communications skills, ability to work within a formal project life cycle methodology, understanding of relational database design and concepts. Resourceful problem solver with proven ability to conceptualize solutions to challenging situations and implement practical, cost effective action plans. Experienced with requirements management methodologies, developing functional specifications, building and maintaining data models, estimating effort and duration, use cases for requirements gathering, documenting processes using diagrams, re-engineering business processes, developing WBS, managing projects, identifying and resolving project issues, hitting and achieving deadlines, developing test plans, test cases and executing software tests. Knowledgeable of technical capabilities and constraints with a desire to take the initiative to overcome obstacles and the ability to know when innovation is the right answer. Ability to form and maintain strong relationships with key internal/external clients and vendors.

• Project Management • Testing and Implementation

• Systems Development • Major Conversions

• Planning/Budgeting • Turnaround Strategies

• Design Specifications • Customer Support Service

• Staff Supervision/Training • Production Systems Support

• Quality Assurance Methodologies • Business Analysis

Employment History:

Saratoga Financial Systems October 2008–May 2009

Project Manager – Conway, AR

• Project Manager for Fidelity National Information Services assigned to TD Banknorth overseeing direct reports of Technical Leads, Operation Analyst, Project Analyst, Application Analyst, Application Programmers, SME’s and assigned System Engineers.

• Led 10 project teams that included PEP+ ASAP, PEP+ Configuration, Item Capture, PEP+ IAT (International ACH Transactions), PEP+ Host Data Conversion, Artiva to KO, Float Pricing System, Wolters Kluwer Wiz Sentri CTR upgrade to version 6.1.6, Back Office Fraud, History, Data Warehouse with each project in the range from 500 to 2000 hours.

• Responsible for Mainframe Applications Development teams, 3rd Party Financial Software Implementations, Deployments, Project Requirements, Analysis, Design, Project Plans, Project Time Estimates, Resource Request, Project Definition Documents, Project Addendums, Project Waivers, Deployment Plans, Test Strategies, Test Schedules and Weekly Status Reports following the SDLC Project Methodology under the PMO guidance.

• Utilized Planview Enterprise Portfolio Management to scope, schedule, and execute work, and manage projects.

MasterFiles, Inc. April 2008–April 2008

Consultant – Dallas, TX

• Evaluated and made suggestions to MasterFiles on database structures and data accuracy for their National New Homeowners List, National New Movers List, Batch Telephone Append and National Directory Assistance using Oracle 10 g and Toad 9.1.

AIM-TO, Inc. July 2007–November 2007

Manager Operations & Core Software Development – Dallas, TX

• Managed a team of C#, ASP.Net, SQL Server 2005 DBA’s, direct hires, contract consultants, off shore resources and IT support staff providing front, middle and back-office technology solutions that includes strategy specific trade operations, P&L reporting, risk management, and real time access to Bloomberg and Reuters data for the Hedge Fund industry.

• Provided input into the information system vision and strategy of the organization.

• Planned, prioritized, managed and schedule projects, service requests and routine assignments. Assign technical, supervisory, administrative and financial resources to meet approved corporate and regional schedules and goals. Developed and implemented effective written mechanisms to document and report on all plans, priorities, schedules and the current status of all projects and assignments.

• Interfaced with and supported staff in all areas and at all levels in the definition of requirements, selection, design, development, implementation, and support of information systems. Provided technical oversight of system architectural development and technical guidance on problem definitions, resolutions and software system deployments of the VerusHedge V1 and V2 products to customer sites.

• Defined boundaries, set priorities, planned, and managed multiple projects us Agile PM methodology. Developed detailed project schedules for all assigned projects, mapping dates and resources to tasks. Monitored progress and resolved approved deviations from plan.

• Recruited, trained, motivated, evaluated, and retained a staff of highly skilled information systems professionals. Terminated staff as required. Provided ongoing leadership and motivation to ensure that the staff was focused committed and capable of producing expected results. Created and maintained a teamwork environment conducive to productive output, successful staff advancement and a rewarding work experience.

• Contacted vendors regarding service issues to receive support information or assistance.

Ajilon Consulting October 2006–January 2007

Change Manager/Project Manager – Dallas, TX

• Responsible for the testing and production implementation of Fidelity’s TouchPoint Version 11 builds into Bank of America Military Bank‘s web based retail banking system.

• Release/Implementation Manager overseeing the testing and vendor relations involved with the installation to production of code updates and mandatory compliance releases. Involved the coordination of 15 to 20 bank testing resources through the use of test scripts, unit testing, System Integration Testing along with the management of the vendor deliverables and facilitation of daily Touchpoint incident meetings.

• Managed Bank and vendor resources for Bank of America Military Bank’s web based migration of TouchPoint v11 to v12. Involves the system upgrade from Active X Controls to a more secure Java based system.

• Responsible for the development of the Project Charter, Business Requirements Document, WBS, Test Plan, overseeing workgroup meetings and submission to the SEPC for project resource funding.

• Provided key input in working with users in defining project and system requirements.

• Designed and developed USE Cases, Class Diagrams, Activity Diagrams, AS IS and TO BE Business Process Flow diagrams.

• Developed Test Plans, Test Cases and Traceability Matrix.

• Supported User Acceptance Testing.

• Followed Six Sigma DMAIC Project Management Methodologies.

• Tools used include MS Project, TPO Web, Clarity, Ariba, MS Excel, MS Powerpoint and Discovery document repository.

Kanbay, Inc. April 2005–July 2006

Senior Business Analyst/Project Manager – Dallas, TX

• Contractor working onsite at the Department of Defense AAFES(Army Air Force Exchange Services) Retail Center in Dallas, TX. Provided analysis for computer related development, maintenance tasks, customer and product support for the Military Star Private Label Credit Card utilizing VisionPlus 2.5 Credit Portfolio Management System. Ensured that quality computer related activities were delivered as intended, on time and within budget.

• Business Analyst overseeing the redesign of the Military Star collections system for delinquent and past due accounts using MS Project and EPMS.

• Conducted user interviews, one to one sessions with managers and the critical users through JAD sessions.

• Collected, documented and managed business, functional and system requirements using MS Word.

• Identified and documented business rules and created detailed USE Cases using Visio.

• Assisted in all phases of testing and provided support during User Acceptance Testing (UAT) of the system.

• Tracked and logged all system defects into the Incident Logging system.

• Developed detailed project plans and project scope.

• SME for the AAFES Trade Allowance Management System (TAMS). A vendor tracking and procurement system for Retail Distribution.

• Provided production E-Commerce maintenance support for TCP/IP and LU 6.2 CICS applications interacting with POS, Credit Authorizations and Credit Card Companies.

Experient, Inc. November 2004–April 2005

Consultant – Montgomery, AL

• Worked as an Independent Contractor onsite with the Internet Banking Group of Regions Financial Corporation in Montgomery, Alabama converting Union Planters Bank E-Banking customers to Regions E-Banking system.

• The project consist of the conversion and integration of some 567,000 UP customers from UP’s current system and NCR vender support to Regions’ RNet supported by Hogan, ALS and Shaw third party Loan/Deposit systems. This included the direct conversion of Hogan (DDA) Demand Deposits Accounting and (TDA) Time Deposit Accounts along with ALS and Shaw accounts to the Region’s Rnet E-Banking system.

• Provided support for nightly production interface to Hogan.

• Involved working directly with the different lines of business gathering requirements and creating an automated system for the conversion of accounts.

• The work is primarily utilizing mainframe OS/390, AIX, TSO, ISPF, COBOL MVS, CICS, FTP, NDM, Easytrieve Plus, SAS and DB2 providing backend support of the Regions Net JSP front end Web E-Commerce system.

EDS October 1999–April 2004

Senior Information Specialist – Conway, AR

• Served as Senior Systems Analyst and Project Leader for the Vision Plus Household Credit/GM Card Processing Team of EDS' Financial Process Management (FPM) Division processing Mastercard credit card transactions in a CICS, DB2, Cobol II, Cobol 370 and Easytrieve Plus credit card authorization, processing and reporting system.

• Responsibilities included Project Manager for Code Releases providing Work Detail, Inputs, Outputs, Resource Roles and Responsibilities, Time Durations, Required Resources, Unit Testing, System Testing, Risk Evaluation, Detailed Implementation Planning and Post Release Implementation Reviews using SEI/CMM, MS Project , Excel and Test Director for project tracking, reporting and testing. Involved the coordination of resources across 3 EDS datacenters, 2 HSBC Datacenters and offshore resources.

• Other responsibilities included 24X7 Production Support Rotation, Customer Support, Vision Plus 2.5 to 8.0 System Migration, Coding, Testing, Implementations change management and documentation using Endevor on the EDS side and Changeman on the client side. Participated in the conversion of Vision Plus 2.5 from Cobol II to Cobol 370 and installation of ACH (Automated Clearing House).

• Provided remote Customer/Systems Support for Standard Bank of South Africa during migration to EDS Base 2000.

• Project Manager for the conversion of CTTS timelog system to (PIV) Project In Vision Project timelog and project tracking system where I gathered requirements, performed analysis and design of the logical/physical database of the MS Access Database.

• PIV Systems Administrator (SME) performing Access Database Administration, creating SQR and Crystal Reports for management when needed.

• Project Manager for the conversion and migration to the EDS SAP TM ERP system. Involved converting data to the SAP TM master data format for Project Time Tracking and customer billing.

• Participated in SEI-CMM training gaining Level 3 Certification for future process improvements in product and service development, systems integration and maintenance.

Acxiom February 1998-September 1999

Senior Software Engineer – Conway, AR

• Member of the Enterprise Software Development Group.

• Worked as a Data Analyst responsible for Data Modeling and Data Mapping/Conversions of data from mainframe (EBCDIC) to server (ASCII).

• Performed program reengineering, development and maintenance of multiple large databases for use in Data Warehouse, Decision Support and Key Append Systems using C/C++, Cobol II, Oracle 9.0 and PL/SQL in a mainframe IBM OS/390 and Digital Alpha Server 4100/8400 environment.

EDS January 1997-February 1998

Information Specialist – Conway, AR

• Project Manager/Business Analyst for Commercial Card Group with Electronic Commerce Division processing VISA and Mastercard transactions in a multi-client CICS/Cobol II system.

• Main responsibilities were working as liaison providing point contact maintaining customer business relationships, analysis and design for First USA Payment Tech of Salt Lake City, Utah. Demonstrated the ability to interact with other team members to optimize IT strategies in support of customer goals and objectives.

• Participated in the on call rotation for the nightly batch processing cycle.

Acxiom May 1991-January 1997

Senior Software Engineer – Conway, AR

• Project Manager responsible for technical software solutions including Project Management, Systems Design, and Applications Development for online command level CICS application systems utilizing LU6.2 and TCP/IP CICS communications following project SDLC methodology.

• Project Manager for the design and implementation of mainframe based National Head of Household/Secondary Household Members database containing over 300 million records linking household members together and providing name, address, phone number and individual demographic information supporting Insurance, Marketing, Skip Tracing and Fraud applications.

• Responsibilities included requirements gathering, analysis, design of the logical/physical VSAM database and all application access interfaces into system in a real time OS/MVS CICS environment and into middleware located on a Tandem box for ASCII customers.

• Project Manager for the design and implementation of Name/Phone Number database and Reverse Phone Number Lookup applications for Call Center usage.

• Member of R & D/Decision Support/Data Warehouse group responsible for implementing and evaluation of Oracle 8.0 on a Compact server.

• Project Manager responsible for the Design and Implementation of Real Estate Database with real time access for 36 states and District of Columbia.

• Project Manager/Lead Technical Architect in charge of Sears Marketing Database and Reporting Project supervising 26 Programmers, Consultants, Systems Programmers, Storage Resource, DBA’s, Business Analyst, Quality Assurance and Sales personnel in the full SDLC of a 20,000 plus man hour project to reengineer the GS/2000 Marketing Database and applications supporting using MS Project as a project tracking tool.

Department of Computer Services, State of Arkansas November 1988-May 1991

Sr. Programmer Analyst – Little Rock, AR

• Project Manager responsible for State of Arkansas Telecommunications System MONIES (Management of Network Income Expense System). A vendor supplied telecommunications procurement and billing system. Went from 10 problem reports per month to 2 for entire year.

• Performed design, coding, testing and implementation of enhancements for this software package using COBOL II, CICS, DB2, EASYTRIEVE PLUS, OS/JCL in an OS/MVS/ESA environment.

• Previously programmed for the State of Arkansas Commercial Driver's License System, Treasury System, Project Tracking, Motor Vehicle and State Insurance System utilizing full project life cycle development and structured methodologies.

City of North Little Rock August 1982-November 1988

Programmer Analyst – North Little Rock, AR

• Worked for the Utilities Accounting Department performing Applications Development, Statistical Analysis, Rate Analysis, Customer Billing, Collections, Payroll, Human Resource for the Electric, Water, Waste Water, Police, Fire and Personnel Departments.

• Project Manager for Police/Fire CAD (Computer Aided Dispatch System) and Crime Information Processing System following full SDLC providing solutions in RPG, Cobol, CICS, SQL/DS and SAS.

• SQL/DS Database Administrator.

Educational History

University Of Arkansas, Fayetteville, AR

B.S. – Business Administration/Data Processing & Quantitative Analysis

Computer Skills: IBM OS/MVS, Unix, Windows, Tandem, Compaq, Tandem Cobol, Cobol, Cobol II, Cobol/370, CICS, C/C++, C#, ASP.Net, SQL Server 2005, Infragistics, SVN, Visual Studio, HTML, Rexx, Fortran, Basic, Visual Basic, DLI, IMS, Ideal Datacom, Oracle 8, Oracle 10 g, Oracle Financials, Oracle HRMS, Quest Software Toad 9.1, SQL/Plus, PL/SQL, Oracle Forms, Oracle Reports, SQL/DS, SQL/DB2, QMF, SPUFI, Sybase, File-Aid, RPG II, SAS, SAP H/R, Synsort, Dfsort, Eazytrieve Plus, DMS, DOS JCL, SYSTEM 370/390 JCL, VSAM, IAM, ICCF, CMS, ISPF/TSO, ADS, Intertest, Librarian, Endevor, TCP/IP, FTP, Omegamon, Xpediter, Changeman, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Project, Word Perfect, EPMS, VISIO, Harvard Graphics, SQR, Crystal Reports, RAD, RUP, SDLC, Six Sigma, PMI PMBOK 2000 Training, SEI-CMM Training, GSMS Training, Peoplesoft Basics, J2EE JDK 1.4 Java, Netbeans, Ariba, Clarity, Office Clip, Issue Tracker, Discovery, Planview Enterprise Portfolio Management, Momentum File Server, Quality Center, USPS Presort, Merge-Purge, Code 1, ETL and Data Conversions.

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