Customer Service Representative

SANDRA CARDENAS

**** ** *** ***** *****, FL ***** 786-***-**** ******@*****.***

OBJECTIVE

Support administrative processes in order to optimize the gestion gerencial

EDUCATION

Miami Dade College Aug 2009-Present

English Second Language Program

University of Santo Tomas De Aquino Feb 1986 – Apr 1993

Bachelor of Arts in Psychology Bogota Colombia

EXPERIENCE

Natural Energy Productions Octob 2008-Nove 2010

Customer Service Representative Miami FL

• Conducting follow ups of customers who are already taking the product, taking note of their experiences with the product

• Conducting an analysis of the reasons customers buy the product and recommending the most effective use of the product for their particular situation

• Educating the customer on how the product works and the importance of healthy living

Intermex Wire Transfer, LLC Sept 2007-Dec 2007

International sales / marketing department Miami, FL

• Adjusting currency values of different U.S Agencies

• Customer service

• Conducting monetary transactions.

Pialex One Jan 2004-Sept 2007

Western Union and Vigo Operator Miami FL

• Conducting monetary transactions and payments

• Managing cabin programs and communication connections

• Selling phone cards, cell phones and phone accessories Mentored

Lectorum, L.D Books Jul 2002-Dec 2004

Accounting Department Assistant Miami, FL

• Managing bills, statements and monthly sale reports

• Assisting customers

• Answering phones, transferring calls, taking messages and keeping a clean and orderly reception space

Falcom Farm Nov 2000-Jun 2001

Production Department Miami, FL

• Elaborating flower bouquets and quality control

• Temporal assistant in the selection and training of new employees

Ejercito Nacional Sanidad Jan 1998 – Jan 2000

Psychology Department Coordinator Bogota, Colombia

• Managing prevention programs

• Conducting mental health evaluations

• Managing the selection of incoming soldiers

• Teaching military psychology classes

• Oversaw the prevention, evaluation and treatment of mental problems among soldiers

University of Santo Tomas de Aquino Jan 1994-Dec 1996

Psychology Department Coordinator Bogota, Colombia

• Supervising the theoretical and practical studies of clinical area students

• Teaching an introduction to psychology course

Clinic Nuestra Señora de la Paz Jan 1992- Dec 1994

Psychology Department Coordinator Bogota, Colombia

• Treating emotionally ill and schizophrenic patients

• Treating anxiety and depression

• Assinting in psychotherapy and theurapetic systems

• Asissting patients in reincorporating in society after treatment

ADDITIONAL LEADERSHIP AND ACADEMIC EXPERIENCE

Fundación Gente Nueva, Founder/ Foundation Manager Mar 1992- Dec1994

• Founding and managing a non-profit organization that assisted in rehabilitating homeless alcoholics and drug addicts

Symposiums and Seminars, Participator and conductor of conferences Jan 1990- Dec1998

• Participating in conventions, symposiums and seminars given on different topics, such as cultural family therapy, systematic therapy, sexuality as an integral approach, anxiety and depression, human communications, and interfamilial violence and kidnapping

Investigative Study on Child Abuse in Bogota,Colombia Aug 1991-Mar 1993

• Conducting a descriptive, co-relational, and comparative study on the relation between mistreatment and possible anger issues on children from ages between 8 and 10 who had been abandoned in the city of Bogota, Colombia

SKILLS AND LANGUAGES

• High level of attention to detail with proven ability to work independently and meet deadlines.

• Results driven and effective team player with demonstrated interpersonal, communication and problem solving skills.

• Proactive, positive attitude and patience. Quickly adapt to new environments.

• Foreign languages: Spanish, native.

• Computer skills: Proficient in the use of Microsoft Office Suite.

References available upon request

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