Customer Service Accounts Payable

SHERRI DUNHAM

Phone: 612-***-****

E-mail: **********@*****.***

PROFILE

• Strong interpersonal skills

• Excellent oral and written communication skills

• Strong attention to detail

• Ability be flexible and work in a fast paced environment

• Reliable and strong sense of integrity

• Highly organized

EDUCATION

Master of Arts: Counseling Psychology, 06/08 – 05/11

University of St. Thomas, Minneapolis, MN

Bachelor of Science: Business (Major), IT (Minor), 09/00 – 01/08

St. Mary’s University, Minneapolis, MN

PROFESSIONAL EXPERIENCE

Reiki Master (Alternative Healing Therapy), 09/11-Present

Self-Employed/Budding Lotus Reiki, Guanacaste, Costa Rica

• Provide Reiki Energy Healing to local residents and tourists in Costa Rica

• Provided Reiki to guests at a wellness retreat hosted by author don Miguel Ruiz, of The Four Agreements.

• Customer service

• Business and marketing planning

Help Desk – Level II, 07/11 – 08/11 (Contract position)

Interstate Companies, Bloomington, MN

• Provide quick and efficient computer and networking support to over 200 employees across 10 states and 14 branch locations.

• Communicate directly with end users (i.e. internal customer) via telephone and e-mail to determine their needs and respond in a manner that is both professional and empathetic.

• Perform a variety of help desk tasks including: setting up new user accounts, resetting passwords, installing new programs, updating existing programs, installing new workstations, coordinating service with remote IT vendors, and troubleshooting a variety of other computer related issues.

Invoice Analyst, 05/11-06/11

Accountemps, St. Paul, MN

• Process over 300 invoices in one month

• Determine appropriate cost allocation for invoices

• Create general ledger upload files from internal or external data reports to allocate invoices costs to several cost centers and general ledger accounts.

• Communicate with vendor contacts and internal team members as needed

• Generate purchase orders from requisitions and track purchase orders for department

Accounting Clerk, 05/10-07/10

Accountemps, St. Paul, MN

• Accounts Payable

• Accounts Receivables

• Coordinate with internal team members to accomplish tasks

Staff Accountant, 12/07-12/09

Lampert Yards Inc., St. Paul, MN

• Bank Account reconciliation

• Create general ledger upload spreadsheet files

• Automate Sales and Use Tax calculation for sales in multiple states

• Accounts Payable

• Played a lead role in the development of an identity theft prevention program as required by the Federal Trade Commission

• Create custom reports and queries for department

• Company Purchase Card program training and administration

o Trained over 100 employees on purchase card system

o Provide internal customer service on program

o Wells Fargo P-Card (CECR)

• Assist with fleet management

Accounts Receivable, 10/07-12/07

Accountemps, St. Paul, MN

• Accounts receivable duties and credit management

• Customer service in person and via telephone

• Customer account maintenance

Office Manager, 06/06-10/07

Lifton’s, Inc., New Richmond, WI

• Bookkeeping, Accounts Receivables and Payables, Bank Reconciliation

• Payroll

• Human Resources

• Developed a system for providing accurate quotes thus increasing revenue

• Developed credit lending procedures

IT Specialist/Accounts Payable, 10/02-2/07

Northern Forest Products, LLC, Centerville, MN

• Information Technology Specialist

o Administer Windows network of 10 users using Windows 2000 Server

o Setup two terminal services workstations

o Handle all troubleshooting of computers and peripheral devices (e.g. copiers, printers & fax machine)

o Continued to provide IT services as a consultant through 2010

• Accounting

o Accounts payable, including weekly check runs

o Backup to Accounts Receivable

o Assist with month-end account reconciliation and year-end work paper processing

o Develop custom financial reports using report writing software

• Administrative Assistant

o Coordinate installation of new office technology and services

o Misc office tasks

o Projects as assigned

PRACTICUM EXPERIENCE

Therapist Intern, 08/10-04/11

Safety Center, Inc., Rochester, MN

I worked with male clients who struggle with psychosexual disorders and present with a variety of mental health symptoms which may include: personality disorders, mental illness, low/impaired functioning, and/or developmental disabilities. I have been trained in a cognitive behavioral/relapse prevention model of therapy. This model focuses on accountability, triggers, stoppers, developing empathy, and planning for completion and aftercare. I worked with clients primarily in a group therapy setting, as well as individually, to develop awareness and impart knowledge through psychoeducation. Other skills that I have developed through this experience include: basic counseling skills, de-escalation, risk assessment, and working as a team to coordinate strategic interventions. My case management responsibilities included: case notes, quarterly progress notes, functional assessments, correcting psychoeducation assignments, managing client charts, assisting with discharge summaries, and coordinating with treatment staff as well as the client’s system of support. In my practicum experience I accumulated over 1100 clinical hours and over 400 client-contact hours with over 150 hours of combined individual and group supervision.

SOFTWARE COMPETENCY

Advanced

• Microsoft Windows

• Microsoft Excel (e.g., pivot tables, queries, advanced formulas)

• Microsoft Word

• Microsoft Outlook

• Microsoft Power Point

• Microsoft Active Directory

• Microsoft Exchange Server

• Microsoft Access (queries, merging spreadsheets)

• QuickBooks

OFFICE EQUIPMENT

• Printers, Scanners, Fax machines

• Postage Meters

• Multi-line Phone systems

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