Daniel Lluberes

**** ********** **. *****

Tallahassee, FL

850-***-****

j522ea@r.postjobfree.com

OBJECTIVE

Continue career as an IT Professional developing my skills and experience managing computer based information systems, software applications and computer hardware.

RELATED SKILLS

Proficient in installing, troubleshooting and maintaining support for the following computer hardware and software applications:

Windows NT/2000/XP/VISTA/7

MS Exchange Server

Citrix

Office 2003/2007/2010

Novell Netware 4.x/5.x/6.x/

Antivirus / Spyware applications

LAN / WAN / Wireless

Ariba Systems

WORK EXPERIENCE

January 2009 – Present Accenture LLC

Customer Support Helpdesk Tier-1

Serves as the primary point of contact for customer service support of the electronic tools/systems supported by MyFloridaMarketPlace. Provides support to state agency buyers using the system for purchasing, invoicing, contracts, sourcing, and reporting activities (including Analysis and other MFMP provided reports).

July 2007 – May 2009 Northwest Airlines

Customer Service Representative

Required the ability to push, pull or lift 50 to 100 lb. Airline often experience bad weather and equipment malfunctions that change flight schedules and sometimes even cancel flights. The agent must be able to advise travelers of bad news about canceled flights, diffuse stressed customers and be prepared to solve customer problems (when possible) quickly as they arise, while maintaining airline safety.

November 2006 – July 2007 United Solutions

Resource Pool Teller

Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services.

EDUCATION

August 2006 – Present Florida State University B.S.

Information Systems Tallahassee, Florida

February 2001 – May 2006 Florida State University School

High School Diploma Tallahassee, Florida

PERSONAL SKILLS

Strong organizational, written, and verbal communication skills

Able to work independently, as well as, participate as a team member with both technical and non-technical team members

Detail oriented and able to work on multiple tasks at one time

Quick to learn and adapt to new technology, as well as, think out problems and solutions logically