Human Resources Customer Service

Namita Jain

708-***-**** ***** Dunree Lane

********@*****.*** Orland Park, IL 60467

Seeking Position In:

Human Resources

Dual MBA/MPH major focused on a career in employee benefit service through Human Resources. Highly motivated, offering work experience by assisting the community through diverse wellness activities and promoting a healthy lifestyle. Unique blend of business skills and health care focused training. I am a proven leader with strong a analytical and problem solving skill along with professional experience of event planning, that is committed to a career as in Human Resources.

Education

Benedictine University, Lisle, IL

Masters of Public Health/Masters of Business Administration, GPA: 3.547

Expected Graduation Date: March 2012

Relevant Coursework:

Team Building Marketing Management

Health Policy Community Health Analysis

Project Management Management of Health Services Organization

Loyola University Chicago, Chicago, IL

Bachelors of Science, Major: Psychology, GPA 3.124

May 2007

Moraine Valley Community College, Palos Hills, IL

Associates Degree in Science

May 2005

Business Experience

Charter One Bank November 2009 – Present

Flex Banker

Orland Park, IL

Develop business relationships with commercial investors and the mortgage department.

Maintain customer relationship through good customer service, being able to delegate, prioritize and control the workflow in a high volume work environment.

Assist the supervisor with opening and closing the branch, audits, filing and organization.

Moraine Valley Community College May 2011 – December 2011

Wellness Coordinator Intern

Palos Hills, IL

Managed all the benefits including Medical, Dental, Life, FSA and coordinate with a third party company for employee retirement services.

Coordinated and optimize the existing wellness program for over 300 benefit eligible staff and faculty members by constantly introducing programs and drills that continue to grow the program.

Fostered a team work/open-door environment conducive to positive dialogue, which lead to an increased rate of participation among employees in the Wellness Program.

Played a key role in ensuring the success of the Benefit and Wellness Fair at the college. Assisted the Manager of Benefits Administration to ensure marketing was in place, the fitness center was involved and the employee benefit packages were available for the new and existing employees at the fair.

American InterContinental University June 2009 – September 2009

National Admissions Advisor

Downers Grove, IL

Assisted prospective students further their education by understanding their goals on the phone and giving them a chance to enroll at the university.

Advised university students with tips on how to be successful as a student.

Maintained a positive relationship with students. Provided support and guidance as they began their education.

Health Care Experience

Diatri Inc. July 2007 – May 2008

Account Specialist

Mokena, IL

Coordinated between the patients, the facilities, the doctors and the worker’s compensation adjusters on the phone and via email.

Scheduled worker’s compensation patients for diagnostic testing and relayed all the vital appointment information to all parties involved.

Maintained professionalism and remained productive in extreme high stress, time- sensitive environments.

Pri-Med Medical Center Apr 2007 – Jan 2008

Receptionist

Orland Park, IL

Managed multiple administrative duties including operating multiple phone lines, scheduling patients for new and follow up appointments with 100% success rate.

Maintained Medisoft database for the office, keeping patient and insurance records up-to-date.

Designed and implemented administrative programs to streamline processes and improve daily operations.

Completed blood and urine tests on a regular basis; filled referral forms for the patients for different diagnostic tests.

Health Care Pharmacy Jan 2004 – Dec 2005

Pharmacy Technician

Hazel Crest, IL

Filed prescriptions and compounded medicines efficiently.

Managed database of prescriptions, updating patient information and transmitting prescriptions to various insurance companies for billing at the pharmacist’s request.

Identified areas for improvement and recommended solutions to streamline workflow, resulting in more efficient operations.

Supervised all inventory including verification of received supplies on a daily basis, organizing inventory and purging inventory of all expired drugs annually.

Notable Highlights

Bilingual: English & Hindi

Skilled in Microsoft Office Suite MediSoft SPSS Type70WPM/no errors

Recognized for 100+ hours of community service at Palos Community Hospital

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