Manager/Director of Quality Assurance

SENIOR SYSTEMS QUALITY ASSURANCE ANALYST

Dynamic, talented, and well-accomplished executive with 20 years of exemplified track record in applying Quality Assurance and Business Analysis standards, practices, and methodologies to medium/large scale, customer-interfacing systems.

- Managed testing and implementation of over 200 projects/year

- Efficient in overseeing multifaceted programs and multiple projects in compliance with timelines, company standards and policies

- Demonstrated superior knowledge and background in business development and operation analysis. Committed in meeting company goals, increasing returns, and achieving profit growth

- Strong Securities Industry knowledge of trading (Options & Equities), Clearing & Settlement in testing high transaction rate systems

CORE COMPETENCIES

PROFESSIONAL High-energy achiever; uses outstanding organization, communication and correspondence skills to build solid relationships. Generates top quality results by demonstrating superior project knowledge and integrity.

ACCOUNT MANAGEMENT Excels at penetrating key accounts through quick rapport establishment with people at all professional levels and from diverse cultures. Identifies target customers; capitalizes on market trends; works efficiently to maximize client satisfaction, including revenue and profit expectations.

ANALYSIS Dedicated, ambitious, and goal-oriented self-starter. Possesses strong leadership qualities in creating, preparing, and conducting quality assurance reviews. Adept in developing and implementing test plans and test scripts throughout all testing phases.

RELATIONSHIP BUILDING Establishes collaborative relationships among the various project principals and constituent groups, with the aim of promoting interest and project management best practices.

TEAM BUILDING Decisive team leader with in-depth background in creating positive environment by motivating and fostering competitive spirit that fuels cooperation and teamwork, while maximizing productivity.

SKILLS Technology savvy. Proficient in Microsoft Word, Project, and Excel. Understands the concept of Rational Tool (TestManager, RequisitePro, ClearQuest), with working knowledge on Software Applications (UNIX, Linux, Stratus, TCP/IP, TSO, IBM Mainframe, CICS).

BACKGROUND

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Ayers Freight Brokers, Inc. | Ayers & Smith, LLC -Antioch, CA

PRESIDENT, SALES/CUSTOMER SERVICE Feb 2006-Present

- Provide excellent sales and customer service for customers shippers with strong industry knowledge in shipping and handling

- Negotiate all contracts with brokers, shippers, and carriers, manage the dispatching of drivers along with the load matching and posting, and handle all financial management for the company (payroll, accounts receivable and payable)

- Successfully represented Ayers & Smith in audits by the Department of Transportation to insure that all regulatory requirements (drug testing and motor carrier safety) are met

Pacific Exchange (PCX) -San Francisco, CA (1980-2005)

VICE PRESIDENT (QUALITY ASSURANCE / CHANGE MANAGEMENT) Nov 2001-Sep 2005

- Directed offshore testing resources consisted of more than 30 testers in India along with 20 outsourced development staff and projects in three different companies in the United States

- Led a team of 20 manual and automated QA testers for mass project complexities in addition to six change management staff members; managed staff of 50 comprised of directors, managers, testers and consultants

- Reported to the Chief Technology Officer regarding the process and procedures of changes in production along with administered emergency response to system problems in coordination to recovery/restart efforts

- Involved in the PCX technology on the OPRA Technology Committee, Options Linkage Committee, Options Floor Trading Committee and, at PCX Board meetings

- Served as the Primary liaison between Floor Traders and Technology that effectively led more 200 PCX projects/year in relation to technology while executing tests and implementations of all Technology projects

- Successfully represented PCX technology in audits by the Securities and Exchange commission, internal and external auditors

VICE PRESIDENT (BUSINESS ANALYSIS / QUALITY ASSURANCE) MAY 2000-NOV 2001

- Selected the Rational testing tools for the automation of software testing for all PCX Projects

- Recruited, hired, and monitored senior level staff that would be responsible for ensuring customer satisfaction, maintaining strong relationship with clients, and developing new business and project opportunities

- Developed and implemented various programs for staff, which enhanced their communication skills, conflict resolution, and teamwork

DIRECTOR (BUSINESS SYSTEMS ANALYSIS / QUALITY ASSURANCE) MAY 1995-2000

- Led all aspects of PCX systems including development priorities, specifications work, system and user testing, and production troubleshooting while organizing time, resources, and cost estimates for systems development services

- Managed outsourced development and testing of a wireless Hand-Held for more than 80 users, an industry project that convert fractions to decimal pricing

- Produced extensive OPRA growth from 4K tps to 65K tps, a migration from legacy to PC / open systems (Clustered servers, Linux, etc.)

EDUCATION

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MAJOR IN BUSINESS ADMINISTRATION

University of San Francisco - San Francisco, CA

MAJOR IN POLITICAL SCIENCE

Westmont College - Santa Barbara, CA

Professional Courses: American Management Association

Software Testing and Management and Software Quality Assurance Testing

Introduction to Data Communications, JCL, and IBM TSO/SPF

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