Educated and Experienced Manager

Quinton S. McDougald

**** ********* *****

Richmond, VA 23294

Cell: 703-***-****

Email: ***********@*****.***

Objective: Obtain a challenging position in a business environment where my leadership and communication skills are a vital part of a team.

Education: Virginia Commonwealth University (VCU) Richmond, VA

2007 - Bachelor of Science Degree in Business with a major in Business Administration and Management

Work Experience:

Sheraton Richmond West Hotel, Richmond, VA – August 2008 – Present

Assistant Manager of Housekeeping Operations

• Oversee the daily functions of the entire housekeeping department

• Maintain adequate materials by way of monthly inventory and purchase orders

• Fulfill all department payroll requirements and scheduling needs

• Coordinate daily staffing to meet the varying hotel occupancy levels

Crowne Plaza Richmond-Downtown Hotel, Richmond, VA - June 2007 – August 2008

Guest Services Agent

• Assured guest satisfaction

• Prepared guest reservations using OPERA software

• Answered PBX multi-line telephone system

• Resolved guest concerns and complaints

• Managed all vital guest documents

Virginia Commonwealth University, Richmond, VA - August 2003 - May 2007

Events Manager

• Hosted conferences, seminars and concerts that serviced as many as 500 people

• Assured all events were equipped with adequate seating, lighting and audio/visual materials

• Conducted one-on-one meetings with event sponsors to assure effective meeting planning

• Managed a staff of more than 35 employees

• Managed the daily activity of a 165,000 sq. ft. building

• Organized and conducted six-week training sessions for new managers

Freshmen Student Ambassador

• Worked on a team of 25 fellow ambassadors with the sole purpose of making student transition into the college environment as successful as possible

• Lead several groups of 30 incoming freshmen on a full day introduction to VCU academics, community, and extended resources

• Advised incoming students collectively and individually on academic choices to better prepare them for life as a college student

Information Assistant

• Assisted the general public with various inquiries about VCU

• Served as one of the main representatives of the University to all potential & incoming students

• Responsible for the transfer of vital university information to various offices both on and off campus

Resident Assistant

• Responsible for the oversight of 40 male freshman residents

• Planned educational and social programs & activities for residents

• Mediated conflicts and implemented proper disciplinary action regarding residents

Volunteer Experience

Chairman, Sheraton Richmond West Hotel Safety Committee – January 2009 – Present

Member, Sheraton Richmond West Hotel G.S.I. Committee – June 2009 – Present

Member, Sheraton Richmond West Hotel C.A.R.E. Committee – June 2009 - Present

Awards

VCU University Student Commons Manager of the Year Award - 2007

References

Available upon request

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