Project Manager Customer Service

CHRISTOPHER J. PRIETO

**** ******* ****** ***** | Wendell, NC 27591

919-***-**** (m) | ********@*****.***

OBJECTIVE:

Team oriented professional with a strong operational, project management, purchasing, and finance background seeking an opportunity to utilize my skills and experience to make a positive contribution to an organization.

SUMMARY OF SKILLS:

Personal Skills: Operational: Microsoft & Desktop: Systems:

Accountable

Hard Working

Great Team Player

Loyal & Committed

Strong Customer Service

Excellent Interpersonal Skills Process Modeling

Vendor Relations

Financial Tracking

Project Coordination

Budget Management

Sales/Product Knowledge MS Excel

MS Word

MS Outlook

MS Share Point

MS Power Point

Adobe Acrobat Oracle

Siterra

Workbench

CASPR

Norad

Aloha

EDUCATION & TRAINING:

Bachelor of Science, Business Management | East Carolina University, May 2010 | GPA 3.3

Associate of Arts, General Studies | Vance Granville Community College, August 2006

Seminar, Corporate Sales and Management | Carrabbas North Carolina Region, 2004 – 2009

WORK EXPERIENCE:

Project Coordinator | Nsoro, A Mastec Company (IUB, ETTCS, LTE, UMTS)

Raleigh, NC 8/2010 – 3/2012 (corporate downsizing)

• Assisted with management of operational and financial processes for project directors and mangers on various technical issues including standards for information and process modeling, budgets, data flow, data structuring, file design, order management and program specifications with all sites.

• Identify and remove barriers to successfully complete financial submittals and project-closeout manuals with an emphasis on resolving issues with our customers while adapting to emerging needs with project budgeting, reporting, order management, and purchase orders.

• Using Vlookup functionality, responsible for producing, maintaining, and delivering complex customized Excel project trackers and productivity updates to upper management to ensure that all projects remained organized, on track and within budget.

• Served as a primary point of contact for external vendor representatives and functional consultants for strategic, financial and technical project matters.

• Facilitated decision making processes as appropriate, serving as liaison between project managers, general contractors, owners, and subcontractors to mediate disagreements regarding operational process of projects.

• Responsible for facilitating and coordinating the work of multiple project teams engaged in the establishment and implementation of new projects to support the Project Manager.

• Accountable for managing projects’ financial tracking, reporting, ordering and billing for all vendors and subcontractors associated with sites.

• Developed processes to help alleviate any issues associated with internal training, customer billing and tracking of projects.

Head Trainer, Key Manager, Head Wait Staff | Carrabbas Italian Grille

Raleigh, NC 2003 – 2010

• Promoted on multiple occasions, originally beginning as wait staff and concluding with Head of Training responsibilities.

• Facilitated the employee training program for all new hires within the local area.

• Organized and trained 100% of the employees in the sales, financial, and customer service positions.

• Promoted to Key Manager Position and successfully assisted the Proprietor’s with earning consecutive store of the year awards from 2005-2007.

• Managed, assembled, and documented the company’s daily financial reports for the Proprietor.

• Selected nationally by company to launch, implement, and streamline 2 store openings in the Apex and Hendersonville locations.

• Ensured that customer service remained a priority among all personnel – both in training and on a day to day operational basis.

VOLUNTEER EXPERIENCE / ORGANIZATIONS:

• Relay for Life Volunteer

• Carrabbas Special Events Team Volunteer

• Smoking Angel Barbecue Charity Events

• Spinal Cord Society Master of Ceremony speaker

• Leukemia and Lymphoma Society office volunteer • North Carolina Barbecue Society Member

• Kansas City Barbecue Society member and judge

• Honorary Kansas City Barbecue Society Smoking Angel

• Sigma Phi Epsilon Fraternity Member Treasurer

REFERENCES:

• Terence Best – Project Lead for Nsoro, 919-***-****

• Devin Santiago – ETTCS Project Manager for Nsoro, 770-***-****

• Bill Krivosich- Restaurant Proprietor 919-***-****

• Zack Rogge – Financial Specialist for Parexel, 919-***-****

Contact this candidate