Eddaisha Maske
Resume:
EDDAISHA L. MASKE
Conyers, GA 30013
********@*******.***
Objective: To find a challenging, upwardly mobile position within an environment that will allow me to utilize and expand on over 14 years of customer service experience.
Professional Experience
Harris Teeter, Inc. October 2002 – January 2008
Charlotte, NC
Customer Service Representative
• Consistently provided prompt and friendly responses to customer issues
• Sent and received wire transfers (i.e. Western Union, Money Gram)
• Utilized in-house accounting programs to cash government, payroll and personal checks
• Supervised duties of over 15 associates at one time
• Effectively processed refunds, exchanges and money order requests
• Delegated front-end aesthetic responsibilities to associates
• Consistently overrode various in-house system functions as required (i.e. personal checks, rain checks and competitive coupons)
• Conducted daily associate performance evaluations
Office Assistant
• Competently balanced tills for store close in a timely manner
• Ran daily tracking reports for Western Union and money orders
• Consistently balanced refunds to ensure that they were in compliance with store policy
• Ordered stamps for resale and balanced stamp order tracking log
• Verified, copied and sent weekly reports to the Corporate Headquarters
• Contacted customers daily regarding returned checks
• Maintained an accurate tracking log for all checks that were paid, charged off and keyed in or out of the in-house system
• Performed scheduled and random audits to ensure company policy compliance
Metro One, Inc. May 2002 – September 2002
Charlotte, NC
411 Assistance Operator
• Completed six week training course as required
• Answered all inbound calls
• Utilized in-house software in order to provide prompt and accurate information
• Competently passed all randomly evaluated calls
EDUCATION
Providence Senior High School
Charlotte, NC
1993-1996
Organizations/Special Interests: PHS Symphonic Band, Students Against Drunk Driving (Secretary)
* References Will Be Furnished Upon Request *
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