Customer Service Data Entry

*** * ******* **. *** *** Arlington, Tx ***** 817-***-****

**********@*****.***

Daione Hall

Objective- I am interested in a company that provides exceptional

customer service to their customers.

Summary of Exceptional customer service skills and telephone

etiquette.

Qualifications

Data entry.

Ability to multitask.

Trouble shooting.

Knowledge of Microsoft Word and Excel.

Typing speed 32 wpm.

Education 2000- 2004 Grand Prairie High School Grand

Prairie, TX

Required Courses

High School Diploma

National Vocational Technical Honor Society

2004- 2006 Tarrant County College Arlington, TX

Non- specified major

Professional Experience

Protection One July 2011- Present

Responsible for promoting and maintaining positive customer relations by responding to customer inquiries and solving problems.

Responsible for defusing upset customers and maintaining composure in potentially life threatening or conflictive situations.

Respond to incoming alarm signals from commercial and multi-family dwelling accounts; informing account subscribers of alarm activity by contact and/or dispatching the appropriate response agencies.

Respond to inbound calls from customers to cancel emergency authority.

Responsible for making scheduling adjustments to subscribers open/close and holiday schedules.

Respond to all monitoring, customer service, data entry, billing, technical/trouble-shooting issues as related to the alarm system.

Process requests from commercial and multi-family dwelling accounts for account information and passcards.

AT&T Nov. 2009 - 2011 Fort Worth, Tx

Revenue Management Rep

Customer service.

Taking inbound and placing outbound calls to assist with collections and payment processing.

Handling claims of lost/misplaced funds for bills.

Help with reading and understanding customer bills.

Data entry.

AT&T March 2008 - 2009 Fort Worth, TX

Account Management Support

Customer service.

Telephone porting, and order processing.

Helping customers place and update, or reschedule installation orders for

their television, telephone, and internet services.

Data entry, and special projects.

CUNA Mutual Group April 2007- March 2008 Fort Worth, TX

Contact Center Generalist

Customer Service

Helping members check the status, payments, and documents for their

disability and unemployment claims.

Assist credit unions with the locating member's claims.

Multiple computer screen work.

Brinks Home Security June 2005- June 2006 Irving, TX

Monitoring Operator

Customer Service

Monitoring residential and commercial alarm systems.

Dispatching emergency agencies such as police, fire, and medical.

Aiding customers with resetting alarms and troubleshooting.

Mia & Maxx Hair Studios October 2004- May 2005 Arlington, TX

Hair Stylist

Customer Service

Provide hair care for clients.

Sell retail to clients and walk-in customers.

Medium Cashier and computer skills.

Inventory

Languages English

References Upon Request.

Contact this candidate