Customer Service High School

Valorie R. Beardsley

**** *. **** ***.. #**, Chicago, IL 60609

312-***-**** home 818-***-**** cell --- ********@***.***

TRAVEL CONSULTANT / OFFICE ADMINISTRATOR

A professional with 28 years of industry experience. A proven record of meeting travel needs with outstanding award winning service. An efficient office administrator asset to your business.

SKILLS AND QUALIFICATIONS

• Excellent ability to work well with customers/clients

• Strong customer service skills, with the ability to diffuse difficult situations

• Enthusiastic and positive attitude towards work and customers/clients

• Ability to work a flexible schedule, including morning, evening and weekends

• Proficient in general office duties, including Microsoft Office, Microsoft Excel, Adobe

• Excellent time management skills along with organizational qualities

• Strong phone presence with excellent clear speaking voice

• Exceptional ability to locate, collect, and organize information

• Internet proficient

• Adept at all office management jobs

PROFESSIONAL EXPERIENCE

Gap 2009-2011

Caregiver to husband who passed away

ICE/International Cruise and Excursion, Phoenix, AZ 2007-2009

- Arranged travel for timeshare owners wanting to exchange their timeshare units for discounts on travel products

- Booked cruises around the world along with airfare and pre-post stays

- Booked local and international tours

- Made airline arrangements for clients to destinations using the Sabre System

- Arranged for car rentals in city’s using the Sabre Airline System

- Booked hotel stays using the Sabre System

- Exchanged client timeshare units for other timeshare units around the world

RPM Travel/RPMC Inc., Calabasas, CA 1994-2005

- Travel entertainment company specializing in incentives and contests winners who won trips around the world

- Booked FIT reservations

- Cruises around the world along with airfare and pre-post stays

- Booked local and international tours

- Made airline arrangements for clients to destinations using the Sabre Airline system

- Arranged for car rentals in city’s using the Sabre System

- Booked hotel stays using the Sabre System

Valorie R. Beardsley --- ********@***.*** Page 2

- Walk on parts on television programs such as Dr. Quinn Medicine Woman

- Arranged limousine and private car transportation

- Booked specialty tours all over the world

- Submarine adventure to see the Titanic shipwreck

- Around the world tours

- Festivals around the world including the Sundance Festival

- Various Beatles tours in London

- Super Bowl incentives

- Small incentive groups

- The Simpson’s 20th Anniversary. Lead a group of 40

- Nickelodeon Awards. Lead a group of 5

Pro Travel Personal 1993-1994 & 2006

Temporary Travel Consultant-Acted as temporary replacement for both corporate and leisure agents at several travel companies.

EDUCATION

Frazee High School, Frazee, MN 1977-1981

Moorhead State University, Moorhead, MN 1981

Roberta Fisher Travel School, Elk Grove Village, IL 1983

The Travel Institute, Wellesley, MA 2006

Completed Certified Travel Associate Certification

Attending South University, Savannah, GA

Associates Degree in Business Administration in Hospitality Management 2012

Graduate in 2015.

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