Customer Service Manager

GERALD G. KESSLER JR.

**** *. ****** **., *******, AZ 85040| 815-***-**** | ******************@*****.***

TRAFFIC MANAGER

Motivated, hands-on and results-focused Transportation and Logistics Manager with an exemplary track record of accomplishments and success in achieving revenue, cost, and productivity goals with expertise in the areas of distribution, inventory management, and transportation. Strong analysis, planning, organizational and team-building abilities with effective problem resolution and relationship management skills that produce positive results. Highly disciplined and resourceful team leader with the exceptional capacity to empower, motivate and develop successful teams and employees. Exceptional communication skills with the ability to work with diverse groups while inspiring confidence at all levels.

SUMMARY OF QUALIFICATIONS

WAREHOUSE MANAGEMENT • LOGISTICS OPERATIONS • TRANSPORTATION & FLEET MANAGEMENT

COST CONTROL • VENDOR/CARRIER MANAGEMENT • THIRD PARTY LOGISTICS • CUSTOMER SERVICE

WAREHOUSE OPERATIONS • OSHA COMPLIANCE • NEGOTIATIONS • PROCESS IMPROVEMENT

ORDER FULFILLMENT • STAFF EVALUATION & SCHEDULING • MAILROOM OPERATIONS

• Skilled in transportation operations including coordination and scheduling of transportation routes and equipment inspection, maintenance, and safety.

• Experienced in maximizing transportation efficiencies through effective route and carrier scheduling and with the optimization of transportation consolidation strategies.

• Knowledge of and experience in supply chain logistics including warehouse management, inbound and outbound shipments, and managing third-party shipping operations and vendors.

• Skilled in incident/accident investigation with a passion for safety, training, and building top-performing, customer-focused teams.

• Skilled in the training, supervision, motivation, and evaluation of personnel and in defining and implementing operational procedures for departmental internal controls..

• Proven experience in ensuring employee safety through the enforcement of workplace health and safety policies and procedures.

• Expert knowledge in the logistics and transportation management with the ability to coordinate complex transportation schedules and requirements and providing prompt resolution of travel conflicts.

• Proficient in MS Office Suite of products such as Word, Excel, PowerPoint and Outlook. I have managed multiple location warehouses utilizing SAP software such as “Primac”, “e-pace” to control material usages and inventory levels.

• Firm understanding of FedEx (Ship Manager) & UPS (Power Ship) & DHL shipping software with both stand-alone modules and online.

• Generated all necessary paperwork such as Bill of Ladings, Packing List, Commercial Invoices, Labels and Manifests.

• Strong “hands on” personality and willingness to work right along with the team.

PROFESSIONAL EXPERIENCE

Service Web Offset Corporation, Chicago, IL | 1990-5/6/2011

A full service print and communications company specializing in marketing technology solutions with a multi-channel focus that makes the most of integrating print, email, and web technology to provide unique, turnkey solutions to customers nationwide.

Traffic Manager

Direct responsibility and oversight for managing all aspects of the day-to-day shipping and receiving requirements, carrier and vendor management, inventory control, warehouse, and customer service functions. Managerial and leadership responsibly for a staff of up to 43 permanent and temporary staff including recruitment, supervision, and performance evaluations.

PROFESSIONAL DEVELOPMENT

J.J. Keller “Train the Trainer” Forklift Safety Program

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