IT Director

CRYSTAL ROBINSON-PIPERSBURGH, MBA

QUALIFICATIONS PROFILE

Technically sophisticated, competent, and seasoned Senior Executive complemented with broad-based experience in Information Technology and Database Management. Show remarkable ability in implementing unique strategies to optimize data center operations efficiency while continuously reducing cost. Exhibit superior record of delivering simultaneous, large-scale, and mission-critical projects within time, budget, and quality constraints. Possess stellar reputation in managing all facets of project life cycle as well as in leading and mentoring technical teams to provide innovative solutions and total customer satisfaction. Proven effectiveness to multitask in fiercely competitive, fast-paced Oracle production environments.

AREAS 0F EXPERTISE

- Data Center Management and Operations

- System Security and Integration

- Leadership, Training and Team Building

- Regulatory Compliance and Quality Assurance

- Technical Support and Troubleshooting

- Continuous Process Improvement

- Client and Vendor Relationship Development

- Time Management and Prioritization

- Budget Forecasting and Implementation

- Interpersonal and Negotiation Skills

- Problem Resolution and Decision Making

- Organizational and Analytical Abilities

PROFESSIONAL EXPERIENCE

INTUIT, INC. - SAN DIEGO, CA: NOV 1999–PRESENT

A leading provider of business and financial management software solutions for small and mid-sized businesses, consumers and accounting professionals.

Senior IT Manager Aug 2006–Present

Direct and coordinate daily operations of all data centers located in multiple states, consisting of 45 database administrators, system administrators, and IT managers. Establish operational strategy, define key business processes and technology solutions, and drive the creation of roadmap, planning, and prioritization processes. Administer $5M IT budget annually to fund operations, maximize investments, and increase efficiency. Assume full responsibility in building applications, providing 24/7 production support, delivering against SLAs, and monitoring production systems. Instrumental in implementing an operating system patching strategy for Windows, Solaris, and Linux O/S systems to ensure that Intuit’s systems are protected from all security threats.

Notable Contributions:

- Received the “Outstanding Leadership Award” in 2007 for demonstrating high-degree of commitment and professionalism

- Conceptualized the Data Center Operations Systems Support Team strategy, group charter, workflows and SIPOCS, which was later utilized as the foundation for managing all operations teams within Intuit IT group

- Provided expert oversight to a multi-million dollar project consisted of cross-discipline team members, upgrading the CRM, ERP and Data warehousing applications

- Initiated the development of the Data Center Operations Team to continuously improve the voice of the employee (VOE), voice of the Customer (VOC), and voice of the Stakeholder (VOS)

- Meticulously led the Database Administration Team in managing E&Y SOX audit with no new remediation for five consecutive years to ensure compliance with regulatory entities and meet SOX, PCI, SAS 70 and other requirements

- Primarily held responsible for tracking and negotiating $3M+ contracts as well as in managing the Oracle Database licenses agreements

- Performed necessary maintenance to ensure 99.9% system availability to all system users

- Diligently oversaw a group conversation, which determined roles and responsibilities of DCOSS and Service Deliver Team

- Championed and conducted “Walk-Wall” involving new OEI workflows in collaboration with frontline employees, which identified gaps and open issues currently being addressed by OEI directors and managers

Information Technology Manager Sep 2003–Aug 2006

Displayed unsurpassed leadership and guidance to a team of 17 production database administrators located at multiple states supporting more than 2800 SQL server, Oracle, and MySQL database platform. Formulated innovative strategy plans focused toward achievement of corporate goals and objectives. Monitored entire business operations to ensure efficient and effective delivery of necessary services while staying within budgetary limits. Facilitated training to 18 DBAs to develop their competencies and obtain the highest level of performance. Effectively managed the DBA Team throughout remediation and implementation of Sarbanes-Oxley systems and provided direct goal setting and performance reviews. Pivotal in creating and maintaining company database roadmaps, policies, and standards.

Notable Contributions:

- Won the “Compliance Superstar Award” for outstanding achievement in DB Application Hosting in 2006

- Regarded as the Project Leader for the Enterprise Intelligent Project Team responsible for the successful upgrade of multiple applications; the team included multiple IT disciplines

- Sponsored key organizational projects to implement products, such as Oracle RAC, RMAN, Oracle 10G, CA TNG-Oracle and SQL agents, Microsoft SQL Server 2005, LDAP, and Quest Software monitoring tools

- Produced DBA 3-year roadmap along with database strategy and standards, which were now used by multiple teams and have become the foundation of Infrastructure Solutions and Product Development IT Department standards

- Orchestrated a monthly meeting with the goal of communicating and partnering with all DBA communities within the company; spearheaded a combined total of more than 25 DBAs

- Played an integral part in the Storage and Database Reduction Project

- Presided over the Database Administration Team in the implementation of the Order-to-Cash system release, which included new releases for data warehouses, Oracle Financials, Siebel and Tibco products

Oracle Database Administrator Nov 1999–Sep 2003

Installed, patched, and configured software, including Oracle RDBMS, Oracle Client Software on both UNIX and Windows platforms, Quest Central, and Quest Tools Software. Rendered assistance for production database environments, particularly in terms of export/ import, backup, recovery, monitoring, and on-call support. Carried out physical performance analysis and tuning as well as executed physical database changes required by application. Functioned as focal point of contact for teams for security vulnerabilities-related issues.

Notable Contributions:

- Achieved the “Outstanding Contributor Award” for Turbo Tax for the Web Project in 1999

- Singlehandedly managed more than 45 Oracle databases on a 24/7 basis

- Designed and implemented a plan to clean up production database access, which was later became the team standard

- Restructured the poorly designed application, based on analysis of applications performance, in conjunction with two database administrators

PRIOR WORK HISTORY

SYSTEMS AND COMPUTER TECHNOLOGY - MALVERN, PA (1996–1999)

TECHNICAL CONSULTANT: PROFESSIONAL SERVICES DEPARTMENT, EDUCATION SYSTEMS DIVISION 1998–1999

ORACLE DATABASE ADMINISTRATOR: R &D DEPARTMENT, UTILITIES DIVISION 1996–1998

- Obtained the “Sapphire Award” in September 1996 and January and September 1997 for exceptional support provided to SCT clients nominated by clients.

- Demonstrated outstanding training capabilities and served as a trainer for newly hired consultants

LA SIERRA UNIVERSITY - RIVERSIDE, CA

DEVELOPMENT PROJECT LEADER AND JUNIOR ORACLE DATABASE ADMINISTRATOR 1993–1996

- Integrated a documentation and training process as well as backup, archiving, and recovery procedures for the institution to optimize efficiency

- Developed strategy plans, mapping the direction of Administrative Computing Department

EDUCATION

MASTER OF BUSINESS ADMINISTRATION, Concentration in Human Resource Management

- La Sierra University, Riverside, CA: 1996

BACHELOR OF SCIENCE IN COMPUTING INFORMATION SYSTEMS

- Loma Linda University–Riverside, Loma Linda, CA: 1993

TRAINING AND CERTIFICATION

SQL Server: 2005 and 2008 Fast Path Leadership Training I & II: 2004 and 2007

ITIL Foundation v2 Certification: 2006 Oracle 10g: 2005

Oracle New Features 9i: 2003 Oracle 8i Performance Tuning: 2002

Oracle Advance Backup, Restore & Recovery: 2002 Oracle 8i Net Administration: 2001

Oracle New Features 8i: 2000 Administering Microsoft SQL Sever 7.0: 2000

ACTIVITIES

Participated as panelist for “Women in Technology” luncheon at Professional Association for SQL Server (PASS) in Seattle, Washington; one of five professional women from multiple companies

School Board Member of Escondido Adventist Academy: 2007–Present

TECHNICAL EXPERTISE

Oracle Application

Oracle 8i, 9i, 10g

UNIX–Solaris, TRU64, HP-UX

Oracle Standby

SQL & PL/SQL

Remedy

Quest Spotlight Oracle OEM

Windows Servers XP, 2000, 2003

EMC Storage-BCV

CA TNG Monitoring

E-Room

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