Customer Service Technician
Resume:
Jasmonai L. Gentry
********@*****.***
Seeking Positions in:
Customer Service / Clerical Services /Pharmacy Technician
• Exceptional communication skills, result- driven
• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
• Computer training in Microsoft Software, Intercom Plus, AS400 and some Java Systems
• Ability to type between 30-35 WPM
• Familiar with medical terminology
Career History
Walgreens
Certified Pharmacy Technician
Memphis,TN
09/2010-present
• Answered phone calls in a fast paced environment
• Communicated with insurance companies and doctors offices
• Scheduled vaccination appointments
• Utilized basic pharmaceutical calculations
• Entered patient data to maintain a current profile
●Filled prescriptions
24 Hour Fitness
Lead Service Representative
Memphis, TN
10/2008 - 09/2010
• Responsible for opening the gym, and organizing documents for the day.
• Handled member accounts effectively.
• Displayed exceptional customer service skills in our retail, and sales departments.
• Worked alongside the Service Manager in handling the businesses banking information
• Handled the cash register
Southern University
Financial Aid Department
Student Worker, Baton Rouge, LA
08/2007- 08/2008
• Maintained student information through efficient filing.
• Documented student information in Microsoft Excel, and Microsoft Word.
• Assisted the Financial Aid Supervisor in all areas of the department.
Hollister Co.,
Retail Customer Service Associate/Cashier
Collierville,TN
10/2006-04/2007
• Greeted customers
• Maintained inventory
Mayors Youth Education and Employment Program, Western Addition Computer Technology Center
San Francisco, CA
06/2004-08/2006
• Student youth supervisor
• Monitored children’s day to day activities
• Tutored children in multiple computer programs
• Applied basic clerical skills such as filing and handling multiple phone calls
Education
Concorde Career College
02/2010 - 10/2010
Memphis, TN 38137
Pharmacy Technician Program
Southwest Tennessee Community College
01/2009- 12/2009
Memphis, TN 38103
Southern University Agricultural & Mechanical College
08/2007-08/2008
Baton Rouge, LA 78013
Germantown High School
Diploma: 2007
Memberships & Certifications
Member of Phi Theta Kappa Honors Society
PTCB Certified
State registered Pharmacy Technician
CPR and Heartsaver Certified
Contact this candidate