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Entry Level

Location:
Harrisburg, PA
Salary:
27k
Posted:
September 24, 2008

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Resume:

Antoinette Smith

XXXX X XXXXXXXXXX XXXXX

Harrisburg, PA XXXXX

Phone (717) xxx-xxxx / Cell 717-***-****

Email **********.*******@*****.***

Objective:

To obtain a position that will utilizes my education, skills, and experience while offering the opportunity for growth and challenges as it relates to the corporate industry.

Experience:

Customer Service

2005- Present URS Washington Division Mechanicsburg, PA

Investigate and find location of hardware computer part availability by searching IBM’s worldwide parts distribution data base.

Answer inbound and make outbound calls to respond to customer request.

Process customer orders, provide product and service information.

Identify and resolve customer issues by follow-up inquiries not immediately resolved.

Perform general routine clerical office duties

Collection Agent

2005- 2005 National Recovery Agency, Inc. Harrisburg, PA

Collect money on outstanding debts by credit card, debit card, Western Union or posting electronic checks. Input information into computer terminal data base.

Answer inbound and make outbound calls, skip trace for current location information and research billing issues, misapplied payments and generated customer letters.

Supervisor

1995- 2005 Hunter and Sons Carlisle, PA

Supervise staff in accordance with company policies and procedures.

Coordinate department needed changes to meet timetables based on process analysis, productivity and quality goals.

Responsible for staff to include: interviews, work assignments, employee training, employee vacations, employee breaks, overtime, back ups for absent employees, conduct staff meetings, performance reviews and resolve complex or out of policy operation problems.

Developed and formatted cleaning maintenance proposals and bids on commercial properties.

Basic Claims Research Clerk II

1991-1995 Capitol Blue Cross Harrisburg, PA

Reviewed and responded to customer and staff telephone correspondence inquiries.

Updated provider information daily. Image scanning medical information.

Lead Microfilm Operator

1983 -1991 The Computer Company Harrisburg, PA

Monitored designated staff, Q/A medical claims for accuracy and performed quality control audits daily. Developed microfilm and researched microfiche.

Operated a microfilm image camera, handled mail, filed and photocopied.

Education:

2004 HACC Harrisburg, PA

Business Administration Harrisburg

Skills:

Microsoft Office Vista, Office Vision, AUDIX, E-Mail, Fax Machine, Photocopier, Micro film camera, Microfilm Scanner, Oracle, Metal Photo Processing and OPEX Letter Machine.



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