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Regional Vice President, Operations

Location:
New York, NY, 10001
Salary:
125,000
Posted:
September 21, 2008

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Resume:

KENNETH J. CHIOCCHI

*** ********** ****

Cortlandt Manor, NY 10567

646-***-****

***********@*****.***

PSAV January 1998 - Present

Regional Vice President, Operations April 2002- Present

New York City, Suburban New York, Connecticut: January 2005- Present

Suburban New York, New Jersey, Connecticut: April 2002 – December 2004

Accomplishments as an RVP:

 Management of the operations and profitability for a region of 24 properties and $41 Million in revenue

 Lead and opened the first Managed Conference Services Facility of Merrill Lynch

 Increased revenue by over 27% in NYC and 25% in Suburban NY and Connecticut

 Overall continued annual growth in both top and bottom line revenue

 Significantly decreased turnover within region

 Established a positive working relationship with Union Business Agents and Union Delegates

 Initiated and executed NY city & suburban meetings for staff to build relationships and create unity

Financial Management:

 Develop annual budgets for each location

 Provide leadership and guidance in revenue growth and cost management

 Conduct financial reviews and work with local management to ensure proper business planning procedures are implemented

 Develop region-wide programs to improve efficiency and effectiveness through shared labor, equipment and industry knowledge

 Creation and implementation of strategies to maximize asset utilization

Organizational Leadership

 Ensure execution of all organizational initiatives

 Conduct quarterly site visits to ensure location adherence to SOP

 Demonstrate superior customer service and response

Account Management

 Establish and maintain strong relationships with hotel executives & management

 Strong knowledge base of competition and competitive practices

 Analysis of new hotel pricing and creation of pricing recommendations to hotel executives

 Management of new hotel openings

People Development

 Manage significant levels of Human Resource related issues including: selection/hiring, performance management, salary administration, progressive discipline and strategic planning

 Coach location management on the creation/maintenance of a positive employee relations environment

 Mentor and develop management and employees at each location

Director of Audio Visual Services January 1998 – March 2002

Sheraton New York, August 2001 – March 2002

 Maintained business flow after September 11, 2001

Rye Town Hilton, January 1999 – August 2001

 Increased revenue by 136%

Tarrytown Hilton, January 1998 – January 1999

 Increased revenue by over 98%

Overall Director Responsibilities:

 Managed efficient and profitable operations in the Union environment

 Maximized revenue while also controlling costs

 Managed sensitive Union labor relations while creating relationships with Union delegates

 Established excellent working relationships with hotel staff and executives

 Craft and execute appropriate staffing model based on business level

 Concise management of staff inclusive of facilitating team development, performance management and training

 Oversee security and inventory of all company equipment

KVL Audio Visual October 1996 – December 1997

Site Manager

 Managed the day to day operations for Audio Visual services

 Obtained successful client service

KJC Entertainment February 1990 – June 1996

Entrepreneur

 Managed a small business of karaoke, disc jockey and band entertainment for private venues and parties

Education

Center for the Media Arts; School for Audio Engineering and Production

New York, NY 1985 - 1986

Audio Engineering & Industry Management Certificates

State University of New York

Purchase, New York 1991

MIDI Music Certification



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