Deborah J. Dwyer

Deborah J. Dwyer

**** *. ***** ***** ****: 708-***-****

Tinley Park, IL 60477 Cell: 708-***-****

e-mail: *******@*****.***

Education: Hillcrest High School

Major: Business

Career Objectives:

To utilize my analytical skills, talents, customer service skills and life experiences to help an organization successfully reach its goals, with commitment to meet and exceed objectives.

Work Experience

Liberty Mutual (March 1992- March 2008)

2815 Forbs Ave. Suite 200

Hoffman Estates, IL 60192

March 1992 – March 2008

Team Manager: 8/2002 – 2/2008

Responsible for the management, investigation and resolution of claims. Supervised 9-12 employees. Handled National Markets accounts. Supervises unit activity and ensures satisfactory delivery of claims services/products. Responsible for administrative and training functions of the unit, monitored reserves, ensured compliance with regulatory and company standards and provided technical guidance when required.

Managed both technical teams as well as medical only and short duration teams.

Senior Case Manager: 8/1994 – 8/2002

Guided a team of claims case managers who conducted investigations, make decisions about compensability evaluated losses, negotiated settlements and managed an inventory of commercial markets claims involving bodily injury. Assists the claims team manager with assigning new claims to team members, providing technical direction and monitored caseloads. Maintained full accountability for results of team, quality of work, productivity and level of customer service provided by the team. Creates and nurtures a team environment which empowers team members to be self-directed. Handles own caseload of high exposure and more complex cases requiring solid understanding of claims handling. Prepared claims summaries and presented at claims review (telephonically and in person). Provided superior customer service skills, and worked well independently as well as part of a team. Confirming bills paid and worked with all involved parties to resolve any and all issues regarding claims and billing issues.

Jurisdiction Exposure:

Jurisdiction experience: Illinois, Missouri, and Kansas

License in Rhode Island and Minnesota

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