Receptionist

*** ***** **** ***** #**

Bronx, NY ***** 407-***-**** *********@*******.***

Yerselli Contreras

Profile

• Well presented and businesslike with superior customer service, telephone and face-to-face communication skills.

• Keen for new experiences and responsibilities.

• Self-driven

• Fluently bilingual in English and Spanish.

Experience 2012 – 2012 CenterState Bank Kissimmee, FL

Bank Teller

• Perform paying and receiving cash functions of the branch.

• Cash checks and process withdrawals.

• Protects bank by being alert to signs of fraud.

• Scans items for branch capture.

• Receive deposits into accounts.

• Process work from night depository bags.

• Maintain proper dual control.

• Process loan payments.

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2011 – 2011 Wells Fargo Bank Kissimmee, FL

Bank Teller

• Process financial transactions with a high degree of accuracy.

• Handling of deposits and withdrawals.

• Sold bank services to customers.

• Delivered outstanding customer service.

2009 - 2011 Plus Services Orlando, FL

Resort Airline Check-in GSC/Supervisor

• Ground Security Coordinator

• Provide remote check-in for multiple airline carriers.

• Handle and secure luggage according to airport standards.

• Issue boarding passes and bag tags for departing flights.

2006 – 2008 Citibank New York, NY

Bank Teller

• Delivered outstanding customer service by executing financial transactions in accordance with bank policies and procedures.

• Resolved account service issues and respond to customer inquiries promptly and effectively.

• Proactively educated customers on utilizing available access channels (i.e. ATM, Online and Telephone Banking).

• Drove efforts in the Financial Center to identify and implement service behavior that improve the overall customer experience.

2005 – 2006 Lafayette Morrison Housing Corp. Bronx, NY

Receptionist

• Greeted visitors, schedules appointments as necessary and conducted prospective tenant interviews.

• Composed leasing documents, routine correspondences, invoice, purchase orders and other materials.

• Provide administrative support.

Education 2003 - 2004 Monroe College Bronx, NY

Associates in Arts degree obtained in 2004.

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