Customer Service Sales
Resume:
SONIA REID
Kew Gardens, N.Y. **415
*********@*****.***
PROFESSIONAL PROFILE
Experience in Sales and Marketing
Customer Service and Administrative Support
Excellent research and negotiating skills
Decision making and project completion
Word, Excel and PowerPoint proficient
EDUCATION:
Business Administration-Hunter College, New York, NY
Advanced Secretarial Training – Speed Writing Institute, New York, NY
Principles Of Supervision, CUNY, New York
EXPERIENCE:
MOUNT SINAI SCHOOL OF MEDICINE - Administrative Assistant/Medical Secretary
2011-2012
Faculty Practice for Gastroenterology.
Handled all incoming phone calls from patients, doctors and pharmacies
Schedule appointments for patients to see doctors
Print and send out medical records
Obtain prior authorization for medical procedures
Responded to messages/emails from at least 6 different portals several times throughout the day
Called in prescriptions to pharmacies for patients
Scanned correspondence for doctors
TRAVISA OUTSOURCING-Consultant
2010-2011
Processing international travel visas and documents
Call Center troubleshooter / Customer service
PACIFIC DELIGHT TOURS-Customer Service Manager
2007-2008
Reservations Sales / Customer service
Managed internationally renown travel tour company
Retail and wholesale development
SAKS FIFTH AVENUE-Sales Consultant
2003-2007
Actively solicited business and consistently achieved daily sales quota
Assisted customers in choosing the right outfits for special occasions
Displayed new merchandise on selling floor
AT&T GROWTH MARKET- Account Manager
1998-2000
Managed 4.1 Million dollar territory in Manhattan
Prospected for telecommunications customers to increase revenue
Prepared proposals for presentation and negotiated new contracts
KLM ROYAL DUTCH AIRLINES-District Account Executive
1981-1998
Co-manager of Group Desk and Ticket Office
Prepared annual budget exceeding $7 million dollars
Exceeded assigned sales goals by more than 10% each fiscal year
Prepared and monitored monthly annual sales budget of over $14 million dollars per year
Researched, identified and developed new sources of business
Negotiated cost-effective contracts with travel agents and corporate accounts
Managed participation in all regional industry trade shows
New business development / External account executive liaison
Internal protocol interfacing with industry client
Reservations Sales Agent / Customer Service Representative
Maintained, added and updated agency profiles
Full service travel reservations and ticketing
Worldwide arrangements of tours and hotels
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