Manager Customer Service

Jean Guerlin Decembre

**** ** ******* ** **** Apt 98-B Parsippany, NJ 07054

404-***-**** **********@*****.***

Summary

I am a highly motivated and enthusiastic former Sergeant of Marines with over eleven years of experience in the transportation industry as a manager, broker, and dispatcher and over the road driver. I possess a high level of aptitude as a leader, and quality control manager. My personality and communication skills allow me to comfortably converse with customers face to face, by telephone, through presentation and written media. I thrive in mentally challenging and diverse environment that offers opportunities to express my ideas and thoughts to others. I am a versatile professional, possessing numerous citations as a Marine leader. I have an excellent command of French, English, and some Spanish I am proficient in computer software such as: Citrix, Navis system, AS 400, Windows 7, Microsoft office 2010 and QuickBooks. I am honest, dependable, performance driven and committed to excellence.

Functional Strengths

Self-starter, sound communication skills, motivation and comprehension techniques in management, coaching and disciplining.

Proven ability to create and organize a custom delivery, warehouse and vehicle system that meets any requirements, regardless of obstacles.

Expert in DOT, FMCSR, CSA 2010 and all Federal and State laws as it pertaining to the transportation of

commerce over public roadways.

High level of patience in dealing with critical situation, using sound judgment and decision making skills.

* Hire, train and mentor office staff, Dispatchers, and Drivers. Creating and Implementing S.O.P for all stations and its staff.

* Responsible for timely and efficient linen delivery for major hospitals such as Robert Wood Johnson Hospital, UMNDJ Hospital and nursing homes throughout the tri-state area., with focus on profitability through superior customer service, reducing over-time and increasing efficiency in day to day operations.

* Expert in vehicle applications and specifications. Sound purchase and lease experience on any and all vehicle needs. Strategic fuel purchasing for fleets and detailed reporting on MPG, fuel tax reporting, licensing, registration and vehicle maintenance program.

* Class A CDL with tanker, Haz-mat, double-triple trailer and passenger endorsements. CPR/First responder certificate. Fork lift and heavy truck trained.

* IT Functions: Citrix, AS400, Navis Operation System, QUALCOMM, PC Miler, Trans Man Network, Microsoft Applications, Nextel direct-connect geo- coding

*Organized Nextel radio and GPS tracking system with tractor-gas trailer product monitoring.

* Fire safety, first aid and first responder courses along with driver safety classes instructed.

Experience

FDR Services Corp 2/11 – Present Distribution Manager/ Production Manager

3 G’s Logistics INC 8/09 – 2/11 Warehouse Manager

G&S Transp. INC 09/06 07/09 Owner Manager

Volume Transp. 12/05 – 08/06 Owner Operator

Pratt &Martin LLC 1/03 – 11/05 Distribution Supervisor

United States Marines 12/96 – 12/00 Sergeant of Marines

Education

United States Marine Corps Infantry Leadership School

California Career School Certificate for CDL training + +

Georgia Driving Academy Certificate for passenger endorsement

Montclair State University Completing a bachelor degree in management

AWARDS

* Certificate of commendation for Superior Performance of duty.

* Unit Citation Award.

* Meritorious promotion for excellence

* Good conduct medal

* Oversea deployment medal

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