Customer Service Manager

John M. Colley

***** ***** **. #** ******** City, CA 91402

Phone & Fax: 818-***-**** E-mail: *******@*********.***

PROFILE:

Performance-driven, dynamic, professional with demonstrated abilities to improve warehouse operations, logistics and processes through strong inventory & quality control, efficient team leadership and vendor management. Solid experience in purchasing, distribution and material handling that includes packing cargo, shipping and receiving and forklift operation. Controlled budgets, customer relations and staffing requirements.

RELATED SKILLS:

• 8 years experience in administrative & warehouse operations, sales and customer service

• Bilingual, English and Japanese; strong communication skills

• 10 years experience in Japan as business coordinator with USA

• 6 years experience in import-export & buying and marketing & sales

• Microsoft Word, Data Entry, Act and QuickBooks

WORK EXPERIENCE:

Manhattan Management Corporation Encino, CA

Services Coordinator / Security 2006-Present

Log in arriving trucks for delivery of merchandise, directing transport to building, cargo elevators and storage. Coordinate communication and documentation for efficient movement and appropriate dispersal. Evaluate and make improvements to work flow and processes.

Air 7 Seas Transport Logistics Milpitas, CA

Freight Forwarder Agent 1999-2005

Prepared airway bills, insurance forms and processed documents for air export. Received domestic freight, handled cargo for shipping, loaded and unloaded containers for shipment and set up/reviewed trucking schedules to effectively meet delivery deadlines.

Saxony USA. Inc. Torrance, CA

Warehouse Manager / Administrative 1996-1998

Japanese export company of clothing, jewelry and other items

Controlled warehouse operations and ensured professional treatment of all business transactions. Received and shipped items in the warehouse using UPS/FedEx computer services. Implemented procedures for efficient stock handling and inventory control; tracked and monitored daily activity. Analyzed and organized warehouse operations, instituting policies and controls to support business goals. Reviewed transportation schedules; organized activities relating to dispatching, routing, and tracking of transport vehicles.

Always Clothing Store Newport Beach, CA

Manager 1995-1996

Distribution & Inventory Control

Retailed and exported apparel; received and ordered items, controlled stock and inventory processes. Instituted shrinkage-control measures that consistently reduced loss. Coordinated sales and distribution for international retail customers in the U.S., Japan and China that increased business performance and volume. Introduced proactive customer service environment and ensured team performance.

Intersect Co., Ltd. Tokyo, Japan

Manager 1990-1995

Development Division/Wholesale Buyer for USA

Imported U.S. products to Japan; coordinated sales, purchasing, warehouse operations and local distribution.

EDUCATION: San Jose City College, San Jose, CA

John M. Colley

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