Aileen Colon

**** ******** ****** Philadelphia, PA 19133 267-***-**** itz1xf@r.postjobfree.com

Objective:

To obtain a position which will allow me to grow, utilize my training and skills.

Summary:

Detailed oriented individual, with ability to learn new information quickly, willing to go above and beyond of what is expected of my work, and reliable.

Education:

The Cittone Institute Computer Education Center, Philadelphia, PA.

Medical Administrative Assistant, Diploma, December 2, 2004.

GPA 3.90 with excellent attendance.

Computer/Business Skills:

• Fluent in Spanish and English.

• Learned medical terminology, anatomy, and physiology using systems approach.

• Trained to record histories, maintain charts, schedule appointments and outpatient admissions.

• Process patient insurance and billing forms using standard coding systems.

• Learned effective communications with culturally diverse patient populations.

• Familiar with ICD-9, PDR, CPT, CMS 1500.

• Proficient in Windows 98, Windows 2000, Windows Vista and operating systems.

• Used functions and features of Microsoft Word, Microsoft Publisher and Microsoft Access to develop professional business documents.

• Learned spreadsheet functions and applications using Microsoft Excel.

• Skilled with CWDS, CAPS, KRONOS, CATS and Quick Base programs.

• Skilled in use of common business office machines, and typing 55 wpm.

Experience:

Normative Strategies, Inc. 2007-2009

Administrative Assistant/Scheduler

• Processed travel expense vouchers, timesheets, personnel forms, check request, invoices, purchased requisitions and forwarded related documents to Project Director.

• Representative for Project Director, acted as liaison for staff with Business Manager.

• Maintained program and Project Director’s calendar.

• Overseen offices functions including assigning task to other support staff as delegated by the Project Director.

• Sent and received emails and operated other PC applications.

• Assisted in scheduling of participant interviews when needed.

• Greeted participants upon their arrival.

• Logged all participant activity while in the office.

• Handled all incoming calls by the participants, rescheduled appointments and directed to appropriate staff.

• Ensured all participants appointments were entered into the data system.

• Maintained confidentiality and demonstrated professional conduct at all times.

• Was a positive model.

• Created a welcoming environment for guest, staff and employers.

• Performed other duties as required.

KRA Corporation 2007-2007

Quality Assurance Specialist

• Provided data reports that offered fact-based, internal/external confidence to participants and other stakeholders to meet needs, expectations and other requirements.

• Utilized various reporting systems to ensured program benchmarks, goals, and performance requirements were met.

• Worked with staff to interpret data and conducted data reconciliation and technical assistance.

• Adhered to Federal, State and Contractor guidelines.

• Worked with a team of professionals to ensure contract goals were achieved.

Impact Services Corporation 2004-2007

Administrative Assistant/ Office Manager/Quality Assurance Specialist

• Provided clerical and administrative support services to Center Director and Neighborhood Center Staff.

• Answered telephones, took messages, and referred callers to appropriate staff, greeted customers and visitors to program and referred to appropriate staff, covered the front desk, typed correspondence, reports, documents, etc.

• Entered data and information into computer software programs; printed out reports, photocopied documents.

• Maintained inventory of office supplies and obtained new supplies as needed.

• Maintained inventory of assessment and training materials.

• assisted Case Managers and other staff in completing required paperwork and maintained of customer files.

• Maintained files updated with all required documents for audits.

• Handled department petty cash.

Blank Rome LLP, PA 2002-2004

Document Support Specialist

• Was responsible for morning sort and delivery of mail to floor assigned to.

• Ordered office supplies for over 65 employees and maintained supplies in two service centers and four conference rooms.

• Copied, faxed legal documents and answered phones.

Xerox, Philadelphia, PA 1997-2002

Account Associate

• Was responsible for ordering, and maintaining supplies in stock for over 400 copiers.

• Took an accurate monthly count of copies made of over 200 copiers assigned to.

• Dispatched service calls to Tech Services.

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