Aileen Colon
**** ******** ****** Philadelphia, PA 19133 267-***-**** ********@*******.***
Objective:
To obtain a position which will allow me to grow, utilize my training and skills.
Summary:
Detailed oriented individual, with ability to learn new information quickly, willing to go above and beyond of what is expected of my work, and reliable.
Education:
The Cittone Institute Computer Education Center, Philadelphia, PA.
Medical Administrative Assistant, Diploma, December 2, 2004.
GPA 3.90 with excellent attendance.
Computer/Business Skills:
• Fluent in Spanish and English.
• Learned medical terminology, anatomy, and physiology using systems approach.
• Trained to record histories, maintain charts, schedule appointments and outpatient admissions.
• Process patient insurance and billing forms using standard coding systems.
• Learned effective communications with culturally diverse patient populations.
• Familiar with ICD-9, PDR, CPT, CMS 1500.
• Proficient in Windows 98, Windows 2000, Windows Vista and operating systems.
• Used functions and features of Microsoft Word, Microsoft Publisher and Microsoft Access to develop professional business documents.
• Learned spreadsheet functions and applications using Microsoft Excel.
• Skilled with CWDS, CAPS, KRONOS, CATS and Quick Base programs.
• Skilled in use of common business office machines, and typing 55 wpm.
Experience:
Normative Strategies, Inc. 2007-2009
Administrative Assistant/Scheduler
• Processed travel expense vouchers, timesheets, personnel forms, check request, invoices, purchased requisitions and forwarded related documents to Project Director.
• Representative for Project Director, acted as liaison for staff with Business Manager.
• Maintained program and Project Director’s calendar.
• Overseen offices functions including assigning task to other support staff as delegated by the Project Director.
• Sent and received emails and operated other PC applications.
• Assisted in scheduling of participant interviews when needed.
• Greeted participants upon their arrival.
• Logged all participant activity while in the office.
• Handled all incoming calls by the participants, rescheduled appointments and directed to appropriate staff.
• Ensured all participants appointments were entered into the data system.
• Maintained confidentiality and demonstrated professional conduct at all times.
• Was a positive model.
• Created a welcoming environment for guest, staff and employers.
• Performed other duties as required.
KRA Corporation 2007-2007
Quality Assurance Specialist
• Provided data reports that offered fact-based, internal/external confidence to participants and other stakeholders to meet needs, expectations and other requirements.
• Utilized various reporting systems to ensured program benchmarks, goals, and performance requirements were met.
• Worked with staff to interpret data and conducted data reconciliation and technical assistance.
• Adhered to Federal, State and Contractor guidelines.
• Worked with a team of professionals to ensure contract goals were achieved.
Impact Services Corporation 2004-2007
Administrative Assistant/ Office Manager/Quality Assurance Specialist
• Provided clerical and administrative support services to Center Director and Neighborhood Center Staff.
• Answered telephones, took messages, and referred callers to appropriate staff, greeted customers and visitors to program and referred to appropriate staff, covered the front desk, typed correspondence, reports, documents, etc.
• Entered data and information into computer software programs; printed out reports, photocopied documents.
• Maintained inventory of office supplies and obtained new supplies as needed.
• Maintained inventory of assessment and training materials.
• assisted Case Managers and other staff in completing required paperwork and maintained of customer files.
• Maintained files updated with all required documents for audits.
• Handled department petty cash.
Blank Rome LLP, PA 2002-2004
Document Support Specialist
• Was responsible for morning sort and delivery of mail to floor assigned to.
• Ordered office supplies for over 65 employees and maintained supplies in two service centers and four conference rooms.
• Copied, faxed legal documents and answered phones.
Xerox, Philadelphia, PA 1997-2002
Account Associate
• Was responsible for ordering, and maintaining supplies in stock for over 400 copiers.
• Took an accurate monthly count of copies made of over 200 copiers assigned to.
• Dispatched service calls to Tech Services.