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Customer Service Management

El Dorado, AR, 71730
August 29, 2012

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Carlos Hernandez. Cell#512-***-****. Mess#870-***-****

**** ************ ****

El dorado, AR 71730

Career Objective:

* Strongly prepared for any (General Management Position) were my managerial skilled can be an asset to help build your company corporate rules. In addition over 11 year management wide experience in production industry & restaurant management, as well to astablish roots for my careers.


* Southern States University- online education, Sandiego C.A.

Bachelor of Arts in Interdiciplinary General Studies, September.2008

*Yakima Valley Community Colloge, Yakima W.A.

English & Spanish G.E.D.'S / Nursing Assistant, June.1997

*Yakima Valley Techinical Skills Center,Yakima W.A.

Billingual Educational Paraprofessional/Teacher aid March.1998

*Davis High School,Yakima W.A.

General Diploma, June.1992

Professional Management Experience:

*Short order chef-control snack bar / Yakima Exclusive Country Club - 5-2006=9-2006 {seasonal}

I was the attendant who cattered to high-end private members,managed food cost,delegated trained multiple employees from time to time,skilled in food safety temperature,highly seasoned customer satisfaction,some knowledge & understanding of casual dinning.

*1st Assistant/Store GM in training / Popeye's Chicken Restaurant-9-2009=8-2010 {professional resignation over 2 weeks}

Delegated retrained store of employees & management in how to use drop chart system,prep chart system,FIFO system, specially hospitallity,control food cost,repaired a customer service system of 11.6%=86.6%,labor cost,disappearing inventory.

*Production Bilingual Supervisor,QA,QC/ Yakima Roche Fruit Company-6-1992=8-1999 {professional resignation over 60 days}

Delegated supervised trained,retrained 2 production lines of 20 female production workers,6-7 male segergators, 2 male forklift drivers,

safety temperatures before shipping,detect any production problems,have a accident free work place.

Affilations* state nationwide food Manager's Serv Safe {EXP} 11-17-2015

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