Customer Service Administrative Assistant

Dana A. Mike

** ******* ****** • Jersey City, NJ 07305 • 201-***-**** • ******@*****.***

Objective: To secure a position in your company with a challenging responsibility and position myself for future growth with your organization. Utilize my knowledge to make a substantial contribution to your team and to use any and all skills obtained in previous positions to assist your company with achieving and exceeding their goals.

Education: NJCU (New Jersey City University) Jersey City, NJ

January 2011-Present

Anthem Institute Jersey City, NJ

2009-2010

(CMBC Certification)

Knowledge in ICD-9 Codes, HCPCS, CPT Codes, Medisoft, Medicare/Medicaid Insurance, CMS-1500 Forms

Professional Experience

The Star Ledger Newark, NJ

September 2008 – Present

Customer Service Representative: Generate and validate secure pass codes for subscribers to access secure accounts. Assist subscribers by solving technical account issues with online accounts. Direct security issues for corrective action. Update and maintain clients’ general account information.

DR. MICHAEL BADIN JERSEY CITY, NJ

June 2010-August 2010

Intern: Checked for posted payments, re-billed patients/insurance companies, verified eligibility, answered telephones, made appointments for patients.

GMA / Capelli New York New York, NY

April 2008 – Sept. 2008

Front Desk Receptionist: Assisted clients, answered telephones, took messages, prepared all shipping and delivery orders, scheduled appointments and handled all service inquiries via telephone for external clients.

UBS Financial Services Inc. Weehawken, NJ

Service Representative: (July 2006 – March 2008) provided support to ensure that all new resource management account applications were processed. Verified all signatures and initiated checks. Supported all credit card service transaction inquiries and logged all information.

Processing & Control Representative: (May 2004 – July 2006) Scanned all documents, organized, tallied and logged in daily employee work reports.

GB Veteran’s Home Irvington, NJ

Jan. 2004 – July 2004

Administrative Assistant: Managed and organized all office related events. Answered all phone calls and provided assistance by taking messages or connecting people with the appropriate party. Created and tracked all expenses associated with other charitable organizations. Coordinated all meetings managed room reservations for conference rooms.

H&M International Kearny, NJ

Aug. 2000 – Jan. 2004

Assistant Billing Clerk: Assisted all clients by preparing all shipping and delivery orders. Processed and submitted all expense reports and handled all service inquiries via telephone for external clients.

AVAILABLE UPON REQUEST

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