Customer Service Sales

Ashley D. M. White

**** ****** ****

Memphis, TN 38119

901-***-****

******@*****.***

EDUCATION

Present University of Phoenix Memphis, TN

Major: Criminal Justice

May 2005 Germantown High School Memphis, TN

Graduated: Diploma

EXPERIENCE

06/11-present Office Team Memphis, TN

Customer Service/Call Center Representative

• Assist customers with questions about accounts via telephone.

• Place orders for trash pick-up.

• Receive payments and contact customers regarding billing issues.

• Dispatch dump trucks for pickup on missed service.

• High volume call service center

12/10-06/11 American Home Shield Memphis, TN

Customer Service/Call Center Associate

• Answering customer questions about work orders via phone.

• Placing work orders for appliances that are not working.

• Dispatching contractors for heating/air or other appliance problems.

• Ability to operate three systems and take payments for contracts due. Discuss bill disputes and make suggestions.

• Work independently with very little supervision and the ability to give instructions to customers.

• High volume call service center

9/10 – 12/10 St. Jude/ALSAC Memphis, TN

Outbound Telephone Sales/Call Center Representative

• Solicit contact to assist with coordinating fund raising events.

• Provide effective customer service

• Provide information regarding services offered by St. Jude

• Knowledgeable of programs and services

• Sales quota – high performance incentives (Part-Time Employment).

• High volume call service center

09/09 – 09/10 Adecco Memphis, TN

Scanner/Sorter

• Confidential documents – pre-scan and scan confidential legal documents for car loans. Sort and file legal documents to archive

• Data Entry-5,000 ksph with 100% accuracy (Temporary employment).

08/07 – 08/08 Whole Hog Café – Restaurant Memphis, TN

Customer Service/Cashier/Telephone Receptionist

• Customer Service – placed food orders, prepared orders, obtained customer orders via telephone. Talked with customers to maintain customer satisfaction. Greeted customers. Operated cash register – maintained 100% cash accuracy.

• Food Preparation – maintained high level of customer service regarding food presentation (Company closed).

• High volume call center for ordering

SPECIAL SKILLS

Able to type 45wpm, Microsoft Word, Excel, Cash Register, IBM Computer, Copier, Fax, Telephone (multi-line), Avaya and Sisco Phone System, Database, Printer, Scanner, AS/400

REFERENCES

Furnished upon request

Contact this candidate