Trainer

Hanna Tedros

**** ***** ********* ***, *** *E, Chicago, IL 60647

817-***-****, ***********@*****.***

SUMMARY OF QUALIFICATIONS:

* Over 3 years training and workshop facilitation experience in the retail, non-profit, corporate and education fields.

* Experience supervising and managing employee development and performance.

* Able to identify training needs and develop effective training that ensures information retention.

* Committed to successfully educating people, improving job skills and job readiness.

* Computer Skills: Microsoft Office (Word, Excel, PowerPoint, Publisher, Access), Adobe, Articulate, Web-ex, ADP, Ceridian, Recruiting Software (Authoria), Solomon, Certified PLATO Learning instructor.

* Excellent Customer Service, Analytical, Written, Oral and Administrative skills.

ADDIE, Adult Learning Theory, Andregogy, Pedagogy , Kilpatrick’s 4 levels of Evaluations, Consulting, Instructional Techniques, Change Management, Train the Trainer, Instructional Design, E-learning, Facilitation, Corporate Training, MBTI, Organizational Development

WORK EXPERIENCE:

2010- Present Training Specialist, Central Sates Ser, Chicago, IL

* Identified training needs for a population of 700, worked with management to identify training opportunities and respond with dynamic training initiatives.

* Devised training initiatives and partnerships that were implemented in all Chicago affiliates.

* Received 100% positive evaluations from workshop participants on content, presentation and facilitation.

* Implemented professional development training initiatives for staff and clients, trained staff on new initiatives, including MBTI and Job Coaching.

* Created and facilitated an Interview Coaching workshop that led to an increase in customer hires.

* Analyzed trends, and created new metrics, measurement, reward and staff engagement initiative that increased productivity and resulted in meeting contract numbers for the first time in 3 years.

* Managed internal training needs for office, including: coordinating staff training sessions, and tracking customer training requirements.

2008-2010 Human Resources Assistant, Planned Parenthood of Illinois, Chicago, IL

* Assisted in the selection, acquisition, implementation and transition into a Human Resource Information System.

* Coordinated with various departments and staff to support new HR initiatives; reported progress to senior management.

* Designed and developed training system for employees to access new software.

* Created, developed, and distributed documents for employees, including updated Employee Handbook, memos, and updates of policies and procedures.

* Recruited, interviewed and on-boarded new employees, including coordinating with various departments, collecting paperwork, creating personnel file, scheduling presenters, and booking rooms.

2007-2008 Student Services Coordinator (Division Mentor), Everest University Online, Tampa, FL

* Created and facilitated Microsoft Office and Customer Service training programs for division, resulting in a higher productivity rate for team.

* Assisted students with solving academic, social, and personal issues.

* Followed up with students to ensure retention

OTHER EXPERIENCE:

Manager-In-Training/Sales Lead, Ann Taylor Loft (2006-2007):Trained sales staff on corporate initiatives and policies. Managed store operations in conjunction with guidelines provided by Ann Taylor Corporation including: Human Resource, recruiting, problem-solving, tracking daily store activity, customer service, new hire training and merchandising. Maintained relationships with clients and vendors.

Resident Assistant, University of South Florida (2004-2005): Developed, planned, implemented and facilitated social and educational programs for a diverse residential community of undergraduates.

COMMUNITY SERVICE:

Mentor/Job Skills Trainer Volunteer, Carole Robinson Center (2010-Present): Work with Middle and High school students on goal setting, time management, resume building, and other skills to help them be successful

Job Skills Trainer Volunteer, Chicago Public Schools (2010-Present): Coordinated with the Chicago Public School Systems to do Soft skills training for students and parents.

EDUCATION:

Expected: 2011 Masters of Arts, Training and Organizational Development

Roosevelt University, Chicago, IL

2010 Masters Certificates: Training/ Instructional Design

Roosevelt University, Chicago, IL

2007 Bachelors of Arts, Communication, Honors College

University of South Florida, Tampa, FL

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