Quality Assurance Engineer

Jeffrey B. Ozark

** ******* ***** ****

Bolingbrook, IL 60440

Home: 630-***-****

Cell: 630-***-****

*************@*****.***

SUMMARY

Experienced Software Quality Assurance Analyst with demonstrated ability to be effective in the successful creation, implementation and execution of test strategies based on written requirements and seeing a project to completion. Strong team player with a proven ability to multi-task several concurrent projects. Experience with all aspects of the software development cycle.

EXPERIENCE

Nov. 2010 to current Sterling Engineering, Elmhurst, Illinois (contractor)

Software Integration and Verification Engineer

• Software testing for Electromotive Diesel

• Author and execute test suites for locomotive control system software in a lab environment

• Build software packages to be released to customers

• Enhance software testing policies and procedures

July 2010 to Oct. 2010 Olenick and Associates, Chicago, Illinois (contractor)

Quality Assurance Analyst

• Executed tests in labs and simulated environments

• Authored and executed test suites for Exelon SCADA project

• Documented problems and verified fixes

Dec. 2006 to June 2010 Systech Inc., Woodridge, Illinois

Senior Quality Assurance Analyst

• Provided analysis and guidance for multiple projects from inception to completion

• Executed test suites and implemented strategies based on the test results

• Tested communication software between multiple vendors

• Provided technical support to multiple vendors and internal personnel

• Verified the compliance of our software with various Microsoft operating systems

• Initiated automated software testing

• Documented all new features and functions for customer and internal distribution

Mar. 2004 to Dec. 2006 Lucent Technologies, Westminster, Colorado

System Test Engineer

• Wrote test documentation from requirements

• Executed tests in labs and simulated environments

• Authored and executed test suites for various projects

• Documented problems and verified fixes

• System test leader for several telecommunication projects, in the government and public sectors

• Provided customer technical support

• Provided training to customer and contractor teams

• Authored customer documentation and change management processes

• Led documentation reviews

• Helped create processes for tracking test platform anomalies

Achievements:

• Received recognition from both corporate and customer senior management for dedication and perseverance

• Met aggressive schedules with high quality results

Sept. 1998 to Mar. 2004 Lucent Technologies, Naperville, Illinois

Software Test Engineer

• Project leader for large and small 5ESS switching applications that met aggressive schedules to increase revenue and acquire future business

• 5ESS functionalities tested: Advanced Services Platform, call processing, line and trunk tests, SIP, VOIP, 911 call processing, POTS and ISDN call processing, Recent Change and Verify, Automatic Message Accounting / Billing, Precedence and Preemption, Call Waiting, Call Forwarding, Caller ID, regression testing,

• Coordinated teams from Poland and China as well as the United States to help meet or exceed the testing deadlines

• Team leader and customer support of a project for the Department of Defense, which brought in $50M. This project was moved into current quarter to increase revenue and its aggressive schedule was met.

• Completed projects on-time or ahead of schedule usually with limited or dwindling resources

• Flexible and efficient, called upon to help other projects in trouble

• Provided customer training for new software enhancements

• Modeled several projects using TestMaster behavior modeling tool

• Coordinated compliance audit for software deliveries

• Passed ISO certification audits and trained other team members on how to prepare for future audits

Achievements:

• Received achievement award for the Department of Defense project

Sept. 1997 to June 1998 Chicago Public Schools, Whitney Young Magnet High School

Information Technology Manager Intern/Network Administrative Assistant

• Maintained network of 100+ computers involving PC and Macintosh platforms

• Developed system-wide implementation of hardware/software, including computers, network cards, updated drivers, administering user access/rights

• Trained staff on network/software

• Coordinated/completed repairs

Dec. 1995 to May 1997 Birmingham Steel Corporation, Kankakee, Illinois

Management Trainee/Melter

• Oversaw operations, supervised staff; coordinated repair work and data entry.

June 1991 to Dec. 1995 Illinois Armored Car Corporation, Broadview, Illinois

Assistant Project Engineer

• Generated schematics for various project proposals

• Designed alarm system with external backup

• Maintained various control systems, including telecommunication equipment, card access, security cameras, security doors, HVAC units

• Distributed work orders and oversaw tasks until completion

• Repair office equipment

COMPUTER SKILLS

Languages: C/C++, PASCAL, FORTRAN, Visual Prolog, Basic, Visual Basic, VBA, HTML, XML, PERL

Operating Systems: Windows XP, Vista, Windows 7, Server 2003,

Server 2008, UNIX, MS-DOS, MacOS

Applications: MC68000 and 68HC11, Oracle, XEDIT, Word, Works, Excel, Access, Lotus, PowerPoint, Visual Thought, TestMaster, Test Complete, Mercury Quality Center, Quick Test Pro

EDUCATION

Master of Science – Computer Science

Governors State University, University Park, Illinois

Bachelor of Science – Computer Science

Governors State University, University Park, Illinois

Bachelor of Science – Electrical Engineering

University of Illinois, Chicago, Illinois

REFERENCES

Available upon Request

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