Customer Service Manager

Denise Odenthal

314-***-**** E-mail: ******.********@*****.***

Summary of Qualifications

I have over 15 years of accounting and administrative experience; self-motivated with the ability to execute multiple projects simultaneously through efficient and effective office and administrative procedures. My years of experience have helped me develop excellent organizational and communication skills with strong customer service orientation.

Professional Experience

ACCOUNTING

• Weekly payroll of 90 employees, including allocating all job costs for multiple jobs and employees and tracking for union requirements.

• Collecting, verifying, and processing payroll for approximately 400 employees, 2 companies that includes 7 satellite offices. Importing/exporting data to various software products to prepare final reports.

• Prepare, calculate and deposit of weekly payroll taxes, and prepare quarterly payroll tax reports.

• Prepare and submit monthly union reports for several different unions in compliance with each union’s individual requirements.

• Prepare prevailing wages reports/certified payroll.

• Utilized payroll services at Payroll One and Paychex.

• A/R, A/P, General Ledger entries and Bank Reconciliations including sweep accounts.

• Maintain job costs spreadsheets to assist management in making confident business decisions.

• Billing commercial construction jobs and prepare AIA documents.

• Prepare and submit monthly Missouri and Illinois sales tax reports.

• Auditing daily reports from 11 retail outlets. Loss control reports.

• Involved in designing a program to eliminate duplicate entry of payroll and job cost.

• Recommended and implemented a major software upgrade. This allowed the company to save money by streamlining the accounting process and allow for faster & better financial reports.

• Train others on the new accounting program.

ADMINISTRATION

• Human resources, responsible for creating and maintaining personnel files, including pay rates, vacation / sick time and benefit administration.

• Maintained DOT files and drug testing program.

• Dispatch truck drivers for roll off service

• Assisted in the bidding process on bids for local municipalities for concrete replacement of streets and sidewalks.

• Supervisory experience, I was responsible for accuracy and timeliness.

• Contract management.

• Support general manager, estimators, detailers and project managers.

• Collect statistical data and created spreadsheets and graphs in Excel for annual report for the fire district.

• Customer service.

Professional Training

• Maryville University, St. Louis, MO, 102 hrs completed towards a Bachelors of Science in Accounting

• University of Missouri-St. Louis, Managing a Network Using Windows NT Server

Technology

• Microsoft Office (Word, Excel, PowerPoint) Several different accounting systems such as, Timberline, QuickBooks, Master Builder, One-Write Plus, ACCPAC, Peachtree, DacEasy, and Real World.

Employment

• Ahrens Contracting, Inc., St. Louis, MO, Payroll/HR 4/2011 – Present

• Savvi Formalwear, St. Louis, MO, Office Manager, 9/2010 – 4/2011

• M & H Concrete Contractors, St. Peters, MO, Payroll and Accts Payable Manager, 4/2000 – 9/2010

• O'Fallon Fire Protection District, O'Fallon, MO, Accounting, 3/1999-4/2000

• Preferred Health Care, St. Charles, MO Payroll/Accounts Receivable, 10/1997 – 2/1999

• Phelps Drayage, St. Louis, MO Office Manager, 7/1994 – 6/1997

• Fenster Steel, St. Louis, MO Administrative Manager, 10/1987 – 7/1994

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