Customer Service Medical

PHARMACY TECHNICIAN

Canadian permanent resident, highly motivated, seasoned pharmacist certified by the National Association of Boards of Pharmacy (NABP) for passing the Foreign Graduate Pharmacy Equivalency Exam (FPGEE) in 2010, backed with strong professional skills and excellent customer service to meet pharmacy and patient needs, and objectives in a professional manner. Background includes managing a self-owned pharmacy and serving as medical representative to pharmaceutical companies/medical institution. Expert at multi-tasking and prioritizing multiple responsibilities, adapting quickly to fast-paced settings, anticipating and analyzing problems, as well as formulating solutions promptly. Flexible individual, fast learner, and possess extremely high level of fluency in Arabic and English, and a conversant of French and Spanish languages.

CORE STRENGTHS

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• Knowledge of pharmaceutical products and applications

• Aptitude in liaising between patients, customers and physicians

• In-depth background in quality control and regulatory compliance

• Skills in customer service and problem-solving/ conflict resolution

BACHELOR OF PHARMACY

AND PHARMACEUTICAL CHEMISTRY

Damascus University

Damascus, Syria | 2003

CAREER SUMMARY

LEADERSHIP & SALES MANAGEMENT

• Exemplified hands-on management skills and utilized exceptional multitasking and motivational abilities to lead a team of 3 pharmacy technicians to perform at high efficiency levels as well as to maximize profitability

• Promoted the use of licensed herbal pharmaceutical products to clinics and hospitals through product presentation

CUSTOMER SERVICE/RELATIONS

• Proactively developed and managed customer/patient relations; promoted goodwill and generated repeat/referral business, which significantly boosted sales, revenue and profit

• Treated patients/customers with respect and courtesy; respected patients’ rights to confidentiality and worked cooperatively with other members of professional and non-professional staff

• Handled customer prescription orders through phone or direct prescription presentation; attended to customer’s queries on drug availability and other general drug-related information

REGULATORY STANDARDS COMPLIANCE

• Accurately maintained records as mandated by federal and state laws; complied with laws pertaining to dispensing and use of pharmaceuticals; and controlled the disposal of drugs and poisons

• Consulted with patients/contacted physicians regarding prescriptions prior or after dispensing any medical information contained in patient’s medication record system

COMMUNITY SERVICE

• Rendered obligatory services, including evaluating blood donors pertaining to their eligibilities as well as supervising nurses on duty

PROFESSIONAL EXPERIENCE

Owner/Manager | Firas Pharmacy | Damascus, Syria 2005-Present

Laboratory Supervisor/Blood Bank Staff | Blood Bank Division (Community Service) | Aleppo, Syria 2003-2005

Medical Representative | NCPI Co. (National Company for Pharmaceutical Industry) | Syria 2003-2004

Medical Representative | Ugarit Pharmaceutical Co. | Damascus, Syria 2002-2003

CERTIFICATIONS

Foreign Pharmacy Graduate Equivalency Examination (FPGEE) | NABP | Chicago, IL | 2010, Passed

Test of English as a Foreign Language (TOEFL) | ETS | 2009, Passed

240-heures de Français Langue Ettrangère | Centre culturel français de Damas | 2007

(Obtained Level B1 of the test evaluation according to cadre commun de references pour les langues)

First Step to Success (Training) | Aleppo, Syria | 2004

Online Continuing Education pharmaceutical courses | RXSchool.com | 2010

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