Customer Service Human Resource

LAJUNNE SMITH

**** **** ****** *****

Lithonia GA 30058

770-***-**** *********@*****.*** © 678-***-****

Professional goal: As an entry-level Human Resource Professional, my aim would be to become training manager with my hard work and sincerity. I would also like to learn managerial skills from senior managers and to excel in the job efficiently.

Education Experience: Saint Leo University, Atlanta, GA

2011 Bachelors Degree in Human Resource Management

2006 Associate Degree in Liberal Arts

Major GPA 3.8

Project Experience: I trained 40 or more new security officers and developed the criteria for security performance appraisals assisting the HR department at the Coca-Cola Company.

04/96 to 09/09 Security Officer, Facilities Protection

The Coca-Cola Company Atlanta, GA

Duties include:

• Security functions protecting the asset of the company by filtration, access control and camera surveillance.

• Customer service by registering, greeting guests, answering telephones and giving directions; also, training new Security Officer.

• Emergency First Responder for 12 years included responding to medical situation and incident report writing.

• Developed new work procedures for a new site.

05/88 to 04/96 Account Associate / Supervisor – Finishing Department

Xerox Business Services Atlanta, GA

Duties include:

• Training new hires and temporary employees.

• Operating Xerox high-tech equipment.

• Filling in for receptionist light typing, inventory and time sheets.

5/86 to 5/88 Courier – Operator/ Copy Center Atlanta, GA

Duties include:

• Customer Service and telephone calls

• Scheduling, job pick-up and deliveries

1/80 to 2/85 Supervisor- Customer Service / Kroger Atlanta, GA

Duties include:

• Managing office, supervising cashiers and clerks, and Scheduling

• Performing personnel duties, handling cash flow, balancing cash reports and payroll

• Communicating with Customers and handling complaints

_____________________________________________________________________________________________

Affiliations, Honors and Skills:

I graduated Magna Cum Laude. I made the Dean’s List and Who’s Who Among students in American Universities and Colleges in 2010. An effective communication, report writing, Microsoft 2007, Access 2000, Lotus Notes 4/5, 800 C-cure system, Wizard system, PTZ Camera system, Security Administration Training, First Responder, and Private Investigator.

Contact this candidate