Customer Service Data Entry

LAVERN PINNOCK-BOIRIE 347-***-****

** * ** ** ** ************@*****.***

Brooklyn, NY 11212

PROFILE: A position acquired knowledge and experience offerings an opportunity for professional growth and advancement. Over 10 years of extensive, diversified experience in administration, retail operations, productions, quality control, scheduling, data entry, custom service, and public relation, comprehensive and state licensed security with 8 and 16 hours. Home Health Aide certificated.

EXPERIENCE: Cablevision – Brooklyn, NY 11/08-Present

Security Officer:

Through customer service, protect the assets of the store. Approaching all activations in a friendly and professional manner, log in delivery, guest, contactor, and employee’s without ID’s.

Inspection of all bags, coat checks, purchases, receptionist duties, floater, guest relations, identifying incidents and both internal and external theft. Motor patrol at facilities and gate patrol.

Maintained open channels of communications with other staff on radio and telephone to ensure safe.

Guardian Security – Brooklyn, NY 02/07-09/08

Security Supervisor:

Responding to telephone inquiry, meeting and greeting corporate, clients, preparing outgoing facsimile transmission and reviewing incoming documentation, organizing and maintaining an efficient alphanumeric filing system, participating with special projects also, UPS and DHL.

Provide general daily appointments, arranging, travel arrangements, reproducing and distributing.

Reports to department managers, and inter-office memoranda. Utilize Microsoft Office correspondence.

Update and maintain personnel records, sort, distribute and route daily mail. Parcels and data into the computer database system; responsible for reviewing and scanning documents into the system.

Garrison Security – Brooklyn, NY 07/06-08/08

Security:

Inspected exit and entrance ensure compliance with appropriate rule; regulations, policies or procedure including fire and safety guidelines verified identification cards. Stand guard on towers and search for contraband. Also, host, guest relation and server.

Provided instruction to the customer about the store and hospitality, customer service and public relation conflicts, maintained daily journal and prepared incident report.

Monitor watch for any antiauthority activity in the stores and check list of employees.

EDUCATION: KINGSBOROUGH COMMUNITY COLLEGE – Brooklyn, N.Y 09/04-Present

Travel, Tourism &Hospitality:

Specialty Travel Markets, Hospitality Industry & Transportation, Apollo, Internet, Meeting Planning, Travel & Tourism and E-Commerce/Virtual Enterprise, Travel Agency, and Destination Geography.

TECHNICAL CAREER INSTITUTE – New York, N.Y. 05/95-04/97

Office Technology: A.A.S. Arts of Associate Science

Accounting, Medical Managers, Internet, Web, Microsoft Window and Word Perfect.

SKILLS: Typing 50 w.p.m, Data Entry, Speedwriting, Shorthand transcription, Word Perfect and Microsoft Window.

Expertise in all office procedure, record/inventory, management retail operations, visual presentations, scheduling, marketing/merchandising, customer services and problem resolutions.

REFERENCES: FUNISHED UPON REQUEST

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