resume

SUSAN A. SMITH

****Wiles Rd • Apartment *** • Coral Springs, Florida 33067

Phone: 954-***-**** • E-Mail: **********@*****.***

OBJECTIVE

A telemarketing position that will allow me to apply my very strong people and telephone communication skills to draw more business in for the right company. I am a driven and experienced telemarketer with a proven track record of success.

WORK EXPERIENCE

Telemarketer, Atlantic Palace Development, AKA, Fantasea Resorts, Davie, FL Permanently laid off/Comp shut down

• Inbound/Outbound calling to set up reservations for tours

• Customer Service regarding verification of appointments

• Coach for other representatives

Assistant Office Manager/Manager of Confirmations,

Atlantic Palace Development, AKA, Fantasea Resorts, Davie, FL Feb. 2007 through Nov. 2007

• Interviewed job candidates

• Confirmed appointments made by all telemarketers

• Training Assist

• In charge of office in General Manager’s absence

Telemarketer, Atlantic Palace Development, AKA, Fantasea Resorts, Davie, FL May 2006 through Feb. 2007• Inbound/Outbound calling to set up reservations for tours

Sales Director, Melaleuca Inc 2004 through 2006

• Managed my own business as a telephone sales representative, trainer and motivator of new sales representatives across the country.

• Responsible for heavy cold-call volumes to recruit representatives.

• Processed and managed product orders for myself and the eight sales representatives I recruited.

Customer Service Representative, Fosdick Corporation, Wallingford, CT 2003

• Inbound call center representative providing solutions and support to customers.

• Supported account inquiries, resolved delivery problems, researched order information and processed defective product requests.

Telemarketer, CTTR Reports, Stratford, CT 2001 through 2003

• Telemarketing representative focused on outgoing calls to take orders and follow up with customers.

Competitive Operator Services, Southern New England Telephone, Hamden, CT 2002

• 411 Information Operator with personal call volume of over 80 calls per hour.

• Responsible for problem tracking in multiple system databases.

Lead Telemarketer, HealthIS, Wallingford, CT 2000 through 2001

• Telemarketing team leader and member in high volume outbound call center.

• Prepared and send customer information packets to support sales efforts.

Classified Ad Representative, Bargain News, Trumbull, CT 1999 through 2000

• High-volume inbound call center representative writing and processing classified advertising orders over the telephone.

• Quickly approached by management to lead online advertising area as well due to strong writing skills, speed and accuracy.

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