Customer Service Office Manager / Sales Management

***** ** *** ** ***** Fl ***** ********@*******.*** PH 305-***-****

Professional Summary

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with people and technology.

Experience Doctors Asst. Infinity Care Dental 2005 to 2012

Scheduling of surgical procedures Billing and posting Travel with Dr. to different locations for procedures. Patient post op. Follow up care.

Office Manager University Of Miami 2000 to 2004

Improved collections and billing posting

Improved production

•Minimized missing charges by controlling vouchers er- rors

•Employee scheduling

Patient relations

•Registry and insurance

Increased production by 37% over two-year period.

Provided on site training.

Developed new process for employee evaluation which resulted in marked performance improvements.

Monitored/ keep track of all company inventory. Analyzed departmental documents for appropriate distribution and filing.

Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Teachers Aid Dade County Public Schools 1991 to 1997

Pre-K to 5 th Grade Tutor after school hours Activity Leader for special aid childrenOffice duties Teachers assistance Elementary level

Education

Fray Mamerto Esquiu High School 1983 Universidad Nacional La Plata 1985

Completed training: Professional Prospecting Skills, Selling Skills and Techniques, Consultative Selling.

Relevant coursework: Fundamentals of Communication, Strategic Sales, Retail Marketing Insurance 102/ 102/ 103/ 104 Certificate on Management by U of M. Customer Service Specialist

Core qualifications

Excel Team leadership Strong verbal communication Conflict resolution Billing Customer Service /patients quick learner Files/records maintenance Collection improvement Payment posting Claims

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