Customer Service Technician
Resume:
Betsy Quijada
Waukegan, IL 60087
217-***-****; *********@*****.***
Summary
Good analytical and problem solving skills; good teamplayer
Fluent in English and Spanish
Proficient in Microsoft and Excel
Nursing student-starting my 4th semester in Spring 2012
-experience with head to toe assessment; documentation
-experience in taking vitals
-CPR certified
-Cna certified
Have 10+ years of pharmacy technician experience-certified
Education
College of Lake County
Associates in Nursing
Graduation Date: May, 2012
University of Illinois-Springfield
Bachelor of Science
Major:Psychology
Graduation Date: December, 2008
Employment History
Ascent Service Group thru Pharmacy solutions
temp service (Ascent) Denver, CO/(pharmacy solutions) Deerfield, IL
position: patient coordinator/pharmacy technician (3/2008-7/2010)
Provide inbound and outbound calls; provide customer service to patients, physicians and physician’s office staff, who utilize Pharmacy Solutions for benefit investigation and prescription procurement services. Responsible for securing patient’s financial responsibility for their medications and assuring appropriate education materials are provided to the patient as requested.
Target pharmacy
3445 Freedom Drive, Springfield, IL 62704
position: pharmacy technician (1/2006-1/2008)
Intake of prescription orders and data entry into computer system. Fill prescription orders and process prescription label. Answer calls from patient refill orders, physician and office staff. Inventory for medication orders, stock medications
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