Software Engineer, System Techical Support Engineer
Resume:
Kenneth Blackburn
Raleigh, North Carolina 27613
*******@*****.***
Experienced software development programmer/engineer with extensive hardware to
software interface programming. Fluent in C++ and C software development in
real time embedded operating systems. Knowledgeable in networking, setup and
maintenance, especially token ring. Software support/test engineer, with
extensive skills in postmortem problem determination. Versatile, creative team
player with broad knowledge in various computer languages and multiple
operating systems.
Programmer with in-depth knowledge and abilities in:
Languages:
C++ C Intel 86 Assembler Perl
PowerPC Assembler
Motorola 68x Assembler bash/ksh scripting
Operating Systems:
DOS 4690 OS OS/2 Linux AIX
Windows
OSOpen VxWorks PSOS Windows Server 2003
Hill-Rom, Corp, Cary, NC 2010-2012
Telephone Tech Support [Contractor]
Performed telephone techical support for WatchChild application. Assisted
customers with problem resolution via remote access to an AIX or Windows based
application. Evaluated and resolved problems and procedural errors with the
setup and use of the application. Performed system administration and
preventative maintenance to keep systems running at peak efficiency.
Participated in the testing of a new release of the application as it was
ported to the Windows enviroment. Executed and evaluated performance test
cases to determine that new functionality adhered to the requirements for the
application. Performed minor SQL database queries for some problem
determination and customer assistance.
Food Lion, LLC, Salisbury, NC 2009-2010
Software Tester [Contractor]
Performed installation and testing of the implementation of Enhanced Security
function on lab systems for the roll out to the many Food Lion stores.
Enhanced Security features were necessary to meet/exceed PCI compliance
requirements on credit, debit and EBT card transactions. Developed/executed
test cases that evaluated the changes to the systems and verified newly defined
function. Evaluated and diagnosed problems with tools used in the
implementation and provided corrective actions that resolved the issues.
Developed and created test cases for the conversion to the usage of Secure FTP
in place of FTP. SFTP also included verification of the function of Secure
Shell (SSH) because it was required as a function of the Enhanced Security
upgrade also. Performed testing of SFTP and SSH function with differing
clients to verify functionality of secure servers.
Re-imaged all the servers and workstations in the test lab to the latest
supported versions of Windows Server and Windows XP Professional.
Advanced Micro Circuits Corp, Cary, NC 2007-2009
Staff Applications Engineer
Provided email and telephone support for AMCC PowerPC SOC(System on Chip) with
a concentration on the security engine. Developed an application in C to
verify NIST security certifications. Newly Implemented security hardware
supported multiple FIPS encryption protocols and required validation to verify
that it met NIST standards.
Installed and maintained multiple Linux systems as build/test environments to
support SOC evaluation kits. Provided system administration function for the
systems.
Created and updated online documentation for multiple SOC systems, i.e.:
PPC440EPx/GRx, PPC460EX/PPC460EXr.
IBM at Research Triangle Park, NC 1979-2004
4690 System Maintenance Test
Executed final system tests for multiple releases of 4690 OS (IBM Retail System
Operating system) to ensure high reliability and functionality of each release.
Verified consistency of operating system function using multiple customer
applications: ACE (A Customer Environment), Super Market, and Specialty Store.
Installed operating system release(s) on multiple systems with various hardware
to emulate real-world customer environments. Ensured all systems continued to
function properly, to prevent customer failures when upgrading to new releases.
Developed test cases to verify any newly integrated capability in the operating
system. Executed a suite of testcases to verify all corrective fixes in each
release.
ACE (A Customer Environment) Application Level 3 Support
Performed post-mortem debugging of ACE application to determine root cause of
failure.
Used debugging techniques to evaluate problems in application algorithm and
detect problems with user supplied data. Provided detailed problem resolution
information to developers which enabled quick problem resolution.
4690 Operating System Support
Developed corrective fixes for:
Operating system application: Tape/Optical Backup
Operating system drivers: Floppy disks EIDE drives
SCSI drives SCSI tape drives
SCSI Optical drives Store Loop adapter
Operating system boot process as needed when new Personal
Systems servers were to be qualified for 4690 OS.
Networking Software Programmer/Support
Developed/ported ether net switch control software in C, C++ to run on IBM
embedded real time operating system OSOpen and using VxWorks.
Designed, developed and supported software for IBM 8239 token ring hub product
using OSOpen, on PowerPC hardware.
Developed and supported token ring media modules for IBM 8260 hub which used
PSOS embedded real time operating system.
Media modules supported:
APM (Active per module)
PPM (Passive per module)
APP (Active per port)
DFR(Dual Fiber Repeater)
TMAC(Token ring media access)
HTMAC(High speed token ring media access)
Component Qualification Engineer
Performed evaluation of vendor communication hardware and manufacturing
procedures for IBM products built outside of IBM sites. Conducted vendor
visits to verify properly configured manufacturing lines and build procedures.
Ensured correct function of assembled hardware to prevent early shipment
failure. Developed hardware test procedures in C and assembler and to evaluate
hardware function.
Developed automated testing for:
Token Ring connectors Token ring hubs
Modems ISDN adapters
Reliability Engineer
Developed diagnostics for IBM minicomputers to verify hardware functionality
and to diagnose failure conditions.
Publications
Co-authored ISDN Layer 1 Tester Specification
Co-authored Guard Band Testing with DCP Diagnostics
Awards
Outstanding Technical Achievement -- ISDN Layer 1 Tester
Many informal awards
Education
Bachelor of Science in Electrical Engineering from North Carolina A&T State
University
Contact this candidate