Customer Service Manager

Shonda L. Booker

**** ******* **** **

Kannapolis,NC 28083

phone: 704-***-****

*********@***.***

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OBJECTIVE

Seeking a Customer Service position where I can utilize my interpersonal and communication skills.

SKILLS

6 years previous Customer Service and 4 years Sales experience. Friendly, customer oriented multi-tasker that is detailed oriented and an efficient goal setter. Team player who works well under pressure.Extensive cash handling.

EXPERIENCE

Wiggins Logistics , Orlando,FL

Office Manager, November, 2004-January, 2005

Booked job orders. Entered sales orders in computer. Answered phones, reported customer complaints and concerns. Maintained accurate records

Forever Cool Incorporated , Orlando,FL

Receptionist, January, 2005-May, 2007

Answered multi-line phones. Greeted customers who entered in office. Entered work orders in computer. Tracked job orders for customers.

Amerisuites Hotel , Orlando,FL

Guest Service Rep/Night Auditor, July,2007-Febuary, 2009

Assisted guests checking in and out. Ran front desk,Cash handling balanced safe authorized credit cards,Resolved customer issues and concerns. Ran Daily Reports.

Home-Towne Suites, Kannapolis,NC

Night Auditor, September,2009- March, 2011

Ass isted guests checking in and out. Ran front desk,Cash handling balanced cash drawer. authorized credit cards,Resolved customer issues and concerns. Ran Daily Reports

Home-Towne Suites, Kannapolis,NC

Operations Manager, March, 2011- Present

Assigns work to Housekeeping and Maintnance,Manages all sources of revenue,Manages the Front Desk, Follows company Policy, Inspects Guest Rooms,Acts as Second in charge

EDUCATION

Jane Addams High School , Bronx,NY

High School Diploma ,

References Available Upon Request

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