Customer Service Manager
Resume:
LYNDA KASTANOS
*** *** ****** ****, ***** mtn GA 30087
*************@*********.*** 404-***-**** cell
________________________________________________________________________
OBJECTIVE To obtain a Customer Service/Accounting position
SKILLS Excellent customer service and sales experience
Excellent time management and prioritization skills
Excellent administration skills
Working knowledge of Microsoft Office
People management experience including Recruiting, Training and Employee Retention
WORK EXPERIENCE
Pasco County Government, New Port Richey, FL February 2011 –
September 2011
Tax Collector and Processor
Maintained knowledge of tax codes and accounting procedures to evaluate financial information
Conferred with taxpayers to resolve complex issues regarding laws and regulations
Assisted between 50-70 customers daily, maintaining accuracy and compliance with laws
Gwinnett County Government, Gwinnett County, GA February 2006 -
Assistant Branch Manager September 2010
Responsible for the daily operations and quality standards of the
Branch, including but not limited to team development, operations,
quality standards, and profitability
Supervised minimum of 16 people at all times
Serving between 600-800 customers daily
Handling all funds including cash, credit cards, and the daily balances
Responsible for resolving complaints and conflicts
Participated in hiring, disciplinary actions, and terminations, if needed
Kalamata Greek Restaurant, Atlanta, GA March 1997 –
Owner/Operator October 2004
Interviewed and developed new employees in various skills
Built profitable, mutually beneficial relationships with numerous clients
Negotiated terms with vendors to significantly improve buying power and lower operational costs
Planned and executed efficient shift operations and managed multi-functioning staff
Worked in all phases of the restaurant operation
Counseling Affiliates, Atlanta, GA December 1995 –
Office Manager February 1996
Managed the calendar and schedules of two physicians and a therapist
Responsible for medical billing and coding
Built relationship with multiple insurance agencies to improve profitability
Planned and executed efficient shift operations
Designed and implemented a Diet Center for the office
EDUCATION
LaSalle University, Baton Rouge, LA – Bachelor of Science 1998
Trained in Human Resources, Supervision, Management – 2006-2010
Gwinnett County Govt. & State of Georgia
LYNDA KASTANOS
765 old tucker road, stone mtn GA 30087
*************@*********.*** 404-***-**** cell
________________________________________________________________________
OBJECTIVE To obtain a Customer Service/Accounting position
SKILLS Excellent customer service and sales experience
Excellent time management and prioritization skills
Excellent administration skills
Working knowledge of Microsoft Office
People management experience including Recruiting, Training and Employee Retention
WORK EXPERIENCE
Pasco County Government, New Port Richey, FL February 2011 –
September 2011
Tax Collector and Processor
Maintained knowledge of tax codes and accounting procedures to evaluate financial information
Conferred with taxpayers to resolve complex issues regarding laws and regulations
Assisted between 50-70 customers daily, maintaining accuracy and compliance with laws
Gwinnett County Government, Gwinnett County, GA February 2006 -
Assistant Branch Manager September 2010
Responsible for the daily operations and quality standards of the
Branch, including but not limited to team development, operations,
quality standards, and profitability
Supervised minimum of 16 people at all times
Serving between 600-800 customers daily
Handling all funds including cash, credit cards, and the daily balances
Responsible for resolving complaints and conflicts
Participated in hiring, disciplinary actions, and terminations, if needed
Kalamata Greek Restaurant, Atlanta, GA March 1997 –
Owner/Operator October 2004
Interviewed and developed new employees in various skills
Built profitable, mutually beneficial relationships with numerous clients
Negotiated terms with vendors to significantly improve buying power and lower operational costs
Planned and executed efficient shift operations and managed multi-functioning staff
Worked in all phases of the restaurant operation
Counseling Affiliates, Atlanta, GA December 1995 –
Office Manager February 1996
Managed the calendar and schedules of two physicians and a therapist
Responsible for medical billing and coding
Built relationship with multiple insurance agencies to improve profitability
Planned and executed efficient shift operations
Designed and implemented a Diet Center for the office
EDUCATION
LaSalle University, Baton Rouge, LA – Bachelor of Science 1998
Trained in Human Resources, Supervision, Management – 2006-2010
Gwinnett County Govt. & State of Georgia
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