Operations Manager
Resume:
BRAD ELLINGTON
**** ******** ****, ***********, ***** 76086
*****@*********.***
~ VP OF OPERATIONS / DIRECTOR OPERATIONS / FIELD OPERATIONS MANAGER ~
QUALIFICATIONS PROFILE
Seasoned and resourceful management professional, with broad-based background in developing, planning, and implementing strategic and operational initiatives that improve and maximize organizational, team, and individual potentials. Highly capable of driving organizational growth by optimizing performance, productivity, product introduction projects, cost reduction initiatives, and sustaining engineering assignments. Exceptional project leader with the ability to coordinate and direct all facets of project-based efforts while motivating and guiding teams; as well as to understand and deal with various needs and desires of people. Hardworking, detail-oriented, and extremely effective even in stressful situations.
- Offer proven expertise in operations and logistics management, sales, business development, strategic planning, and training development
- Display strong work ethic and the ability to work well under pressure; thrive in challenging environments
- Employ excellent critical thinking and problem resolution abilities to all projects handled
- Technically proficient with Microsoft Office Suite, AS400, Kronos Time Keeping, E-mail, and Microsoft Lynx
CORE COMPETENCIES
Business Development
Operational Streamlining
Multi-Site Management
Profit and Loss Management
Inventory Control
Policy / Procedure Development
Contract Negotiations /Administration
Asset / Liability Management
Territory Development
Quality Assurance
RECENT CAREER HISTORY & MILESTONES
Belron US / Safelite Auto Glass - 2001–Present
MEMPHIS GENERAL MANAGER - INTERIM DIVISIONAL MANAGER - ROCKIES - MID–SOUTH / ROCKIES OPERATIONS MANAGER
GROUP WAREHOUSE MANAGER - NORTH TEXAS GENERAL MANAGER - NORTH TEXAS DISTRICT OPS MANAGER
Ensure the alignment of field-based operations for divisional facilities and functions by facilitating activities with focus on setting objectives and achieving plans for financial results. Direct all management teams and succession planning while also developing and implementing best practices, processes, programs for improved performance and full compliance with operations control procedures and standards. Manage and streamline logistics, operations, and sales to achieve financial goals. Initiate and execute company strategies and initiatives at all levels to improve engagement through verbal and written communication.
Key Accomplishments:
- Successfully boosted sales 118% to budget in the second year of taking over operations by supervising Commercial Sales, Insurance Sales Team, and Wholesale Team in coordinating with the Operations Team
- Initiated and executed strategic controls, resulting in a 10% overall cost reduction
- Produced an Operational Contribution increase of 131% over LY and 125% over budget in 2004 by establishing objectives and achievement plans to streamline financial performance
- Led the development and implementation of new processes and programs that augmented the division’s customer Satisfaction scores from 80.5% to 84.7%
- Demonstrated unsurpassed leadership in elevating market share from 8% to 14% over three years while decreasing expenses and improving customer satisfaction
EARLIER CAREER HIGHLIGHTS
Petro Inc. - 1989–2001
REGIONAL DIRECTOR OF OPERATIONS - GENERAL MANAGER - ASSISTANT MANAGER
- Rendered hands-on supervision to a site that was losing significant amounts of money for five years; conceptualized and developed a plan and led the Management Team to effectively execute the plan that completed the profit turnaround within six months
- Provided expert oversight to the new human resources plan in minimizing workers’ compensation claims by 15% and was at multiunit facility; successfully awarded as the largest decrease award
- Maximized sales and profitability 120% over previous year and reduced turnover by providing an employee incentive program
- Optimized profit over the previous year by 120% or better as well as maintained this growth pattern for eight years by consistently sustaining steady increases in sales, market share, and profit
- Fulfilled the roles of a troubleshooter and liaison for company locations as well as franchises; earned recognition for professionalism and dedication while not folding to the pressures
- Took initiative in promoting and coaching multiple general managers within the company as an MIT site and cooperate trainer
EDUCATION AND TRAINING
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION: 2013 - Western Governors University, Salt Lake City, UT
PROFESSIONAL DEVELOPMENT
Computer Classes (Microsoft Excel, Word, Access, and PowerPoint)
Management Development
Ethic Certifications
HazCom Certification
Forklift Certification
Power Equipment Certification
Customer Service – World Class Customer Service - Certification
Understanding CSI
Performance Management
People First Leadership – I & II
Diversity Training
Sourcing & Recruiting
Reducing Associate Turnover
Understanding BCMS
Inventory control
Your Time to Shine
Know Your Financials
Brief to Win
Labor Awareness
Situational Leadership
Associate Relations
Mobile Management MDM, MRM, MCM
Union – Understanding & Management
AWARDS AND RECOGNITIONS
2009 Top Performer Best Cost Per Unit - Best Net Promoter Score - Wall of Fame
2008 Best Cost per Unit - Best Expense Control - Best Productivity
2007 Consumer Choice Award - Excellence in Expense Control - Best 4-Wall Productivity - Best Fleet Control
Total Performance Champion - Best POD Expense Control - Best Scrap Expense Control
Best Total Safety Performance
2006 Consumer Choice Award
1997 Manager of the Year
ACTIVITIES
Board Member / Coach / Umpire, Weatherford Little League
Member, Weatherford Soccer Association
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