Customer Service Sales

RUSSELL WILSON

OBJECTIVE

To obtain an entry-level position that utilizes and further enhances my skills and knowledge.

EXPERIENCE

Linc Facility Services Jamaica, NY

****-****

Delta Airlines JFK

Title: Reprocessing Agent

* Manage the No-Read Line Belt, which re-routes problem luggage

* Evaluate problem luggage and handle accordingly

* Articulate in Airport codes for flight destinations

* Well informed on proper operations of the conveyer belt - which includes clearing jams and maintenance/repairs

2005-2006

American Sales Management Organization (ASMO) Jamaica, NY

American Airlines JFK

Title: Baggage Handler

* Ensured passenger luggage reached intended destination.

* Assisted passengers with receiving luggage off the belt from aircraft.

* Customer Service

2004-2005

Adult Retardates Center (A.R.C) Brooklyn, NY

Title: Residential Counselor

• Coordinator participants in cordially interdisciplinary planned meeting.

• Assisted in the planning and implementation of treatment goals.

• Ensured participant cleanliness and safety.

1998-2001

Heartshare, Aiello Day Treatment Brooklyn, NY

Title: Assistant Classroom Instructor

• Ensured clients’ safety and cleanliness.

• Implemented appropriate new programs for clients.

• Taught skills for everyday living.

1997-2001

Heartshare, Cuite Residence Woodside, NY

Title: Residential Counselor

• Taught mentally challenged participants everyday living skills.

• Monitored participants behavior and evaluated their condition.

• Organized and chaperoned community outings.

EDUCATION

Fiorello H. LaGuardia Community College Long Island City, NY

* Nursing

SKILLS

Critical thinking; Excellent communication, organizational, Customer service skills, type 50wpm; internet and email; knowledge of basic office duties and procedures.

• E-MAIL: ***************@*****.***

9201 KINGS HIGHWAY • BROOKLYN, NEW YORK 11212 • PHONE 917-***-****

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