RESUME

Mr. KRISTOPHER LITO S. ROMERO

No. *** I. Lindayag St. Brgy. Pineda, Pasig City, Philippines

Flat no. 113 Bldg. 21 Emirates Staff Accommodation, Al Quoz, Dubai, UAE

Mobile No. +97150 – 8685390 (UAE) / +63927- 7788581 (Phils.)

E-mail Add: **************@*****.***

__________________________________________________ ___________

WORK EXPERIENCES:

Customer Sales and Service Agent EMIRATES Airline

June 20, 2008 up to present EK Reservations Call Center

3rd floor Dnata Freightworks Bldg.

Umm Ramool, Dubai

Po Box 686, UAE

Job Description:

- Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.

- Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customer the legal requirements covering their journey such as passport, visa and health requirements and other details such as check-in place and time.

- Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai Stopovers, hotel bookings and upgraded fares.

- Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.

- Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relation ship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs. (Reservations and Ticketing Offices only).

- Achieve individual sales revenue and/or sales conversion targets.

Maintain 100% quality level for each customer engagement and booking.

Operations Supervisor/ Team Leader United Airlines General Reservations

July 17, 2007- June 18, 2008 TELETECH Customer Care Management

Bldg. F SM Central Corporate Office

1000 Bay Blvd. SM Central Business Park

Bay City, Pasay City 1300

Sales and Service Representative/OIC United Airlines General Reservations

February 11, 2006 - July 16, 2007 UA Mileage Plus and Int’l. Reservations

United Sales Solution (SSC)

TELETECH Customer Care Management

Bldg. F SM Central Corporate Office

1000 Bay Blvd. SM Central Business Park

Bay City, Pasay City 1300

Customer Interaction Agent AMBERRGRIS SOLUTIONS, INC.

1st Account: TELUS Directory Assistance 31/F Discovery Centre

October 10, 2005 – January 06, 2006 25 ADB Avenue, Ortigas Center

2nd Account: DELL Customer Advocate Group Pasig City

Jannuary 09, 2006 - February 10, 2006

Airline Reservations Agent ADVANCED CONTACT SOLUTIONS, INC.

Account: US AIRWAYS 9/F Citibank Center

June 17, 2005 – October 07, 2005 8741 Paseo de Roxas Avenue

Makati City

Shift Manager IMUS FOOD CORPORATION

September 09, 2003 – January 20, 2005 Franchisee of Jollibee Foods Corporation

JB Bldg. Nueno Avenue, Imus, Cavite

Sales Consultant RUSTAN'S MARKETING CORPORATION

November 2001 – February 2002 Franchisee of Marks & Spencer p.l.c London)

Urban Bldg. Sen. Gil Puyat Avenue

Makati City

Data Processing Assistant / Field Supervisor INSIGHTS MARKETING STRATEGIES and

August 2001 – January 2002 RESEARCH SERVICES

Taguig City

Guest Service Relations Officer PINOYAUCTIONS.COM

January – July 2001 Sheridan St., Mandaluyong City

EDUCATION:

BACHELOR IN JOURNALISM

Polytechnic University of the Philippines

College of Languages and Mass Communication

Sta. Mesa, Manila

June 1996 – April 2000

SEMINARS AND TRAININGS ATTENDED:

Emirates Call Center Foundation Program

June 22- July 12, 2008

EK Call Center

Umm Ramool, Dubai

Welcome Aboard – EK Group Induction

Emirates Group Headquarters

Al Garhoud, Dubai

United Airlines Product Training (Domestic & International)

SM Central Business Park, Bay City

Pasay City

April 2006 & October 2006

Dell Customer Advocate Group Training

JMT Bldg. Ortigas Centre

Pasig City

February 2006

Project Leo Directory Assistance Training - Operator Services

33/F Discovery Suites, Ortigas Centre

Pasig City

November 2005

Dell Customer Advocate Group Training

JMT Bldg. Ortigas Centre

Pasig City

February 2006

Re-issue Training

Advanced Contact Solutions

9/F Allied Bank Bldg.

Ayala Avenue, Makati City

September 2005

US Airways Airline Reservation Training

Citibank Tower, Paseo De Roxas Ave

Makati City

July 2005

The 7 Habits of Highly Effective People

Jollibee Plaza, Emerald Ave., Pasig City

November 2004

Quality Service Delivery

Phil. Cotton Bldg. Shaw Blvd., Pasig City

August 2004

Basic Operations Training Program

Phil. Cotton Bldg. Shaw Blvd., Pasig City

February 2004

Career Development

College of Languages and Mass Communication

Polytechnic University of the Philippines

Sta. Mesa, Manila

PERSONAL DETAILS:

Nickname: Chipper or Kris

Date of Birth: February 4, 1979

Place of Birth: Lingayen, Pangasinan, Philippines

Nationality: Filipino

Religion: Born Again Christian

Languages Spoken: English and Tagalog

SKILLS AND INTERESTS:

Excellent verbal and written skills

Computer literate

- MS Office Application

- Sabre and Apollo system navigation

- Intelligent Work Station Operation (Telephone directory auto sytem)

CHARACTER REFERENCES:

Available upon request

Contact this candidate