Customer Service Vice President
Resume:
Paul Mayer
Apt. #***
Weymouth, MA 02189
**************@*****.***
Introduction
I have been a successful, self-employed business owner with extensive experience in both the Furniture and Hospitality industry. I am very dedicated, goal-oriented and have a great deal of ambition. I am always willing to expand my horizons, learn through new experiences, and take on tough challenges. I am seeking a position where I can develop and excel while giving my best to an employer.
Employment History
May 1987 to Present - Jennifer Convertibles - Boston, Ma.
Oversaw the daily operation of the transportation department.
Managed the Logistics of route schedules on 24ft box trucks daily.
Directed the work force of hourly drivers and eight salaried employees.
In charge of hiring and training of all delivery personnel.
Tracked route payment collections and ensured Department of Transportation (DOT) compliance.
Handled employee payroll and fuel expenses.
Reduced route breakages and incidents of product loss.
Ensured satisfaction of customer door times, logged all shift activities and resolved problems to prevent escalation.
Managed daily deliveries to all regional stores and its customers within a 50 mile radius.
Quickly unloaded customer freight and all document processing.
Re-upholsterer, furniture repair, furniture knockdown and customer service.
December 2001 to April 2003 - Tara Marie’s - Wilmington, NC - Owner/Chef
Designing seasonal menus. creating recipes, catering and reservations.
Manage, train and schedule all employees, including wait staff, hostesses, bus boys and bar staff. Manage all aspects of customer service.
In charge of all aspects of the business including general restaurant operation, product control, inventory, budgeting, ordering, and product development to ensure a positive dining experience for every guest.
Qualifications
Possess a strong work ethic and excellent driving record, stable work history and credible references.
Recognized for ability to plan, organize and coordinate priorities in an expedient manner.
Personable and professional with a strong customer service and problem solving skills.
Accustomed to working in harsh weather conditions ; easily lift and carry more than 50 pounds.
Gets along well with others while also working efficiently on my own.
References
Kevin Mattler - Vice President of Delivery Operations - Jennifer Convertibles 1-800-***-**** x3333
Ralph Rueda - Regional Operations Manager - Rooms to Go 1-972-***-****
Steve Finnegan - Vice President of Warehouse Operations - Jennifer Convertibles 1-919-***-****
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