Engineer Technical Support

Saurabh Kumar

C% S.P.Singh

“Pratistha”

D-** West Vinod Nagar

Delhi -110092

Mobile: +91-987*******

E-Mail: **********@*****.***

Seeking assignments in Telecom Switch as a Supports / Planning / Operations/Troubleshooting.

PROFESSIONAL SNAPSHOT

• Actively associated with Voicetec Business Pvt. Ltd as a Customer Support Engineer(VOIP).

• An enthusiastic professional with over 1.5 years of rich experience in Reports Handling, Technical Support, Site Monitoring, Monitoring & Troubleshooting Switch etc.

• Comprehensive knowledge and understanding of areas like Analysis on VOIP, NGN, SS7, SIP, Linux/Unix.

KEY SKILLS

Maintenance & Operations Troubleshooting Reports Handling

Monitoring & Rectifications Coordination

CAREER RECITAL

Current Profile:

VOICETEC India Pvt. Ltd. As a Customer Support Engineer(VOIP) since April 2012

• Providing level I Technical support for the client. The number one VOIP service provider in United Kingdom.

• Having knowledge in Voice over Internet Protocol RTP, SIP.

• Having depth knowledge in Voice Switch like Nexge, iTel Billing, VOIPSwitch and Genband..

• Generation of performance reports.

• Creating, Maintain and Editing SIP Endpoints using GUI in Nextone.

• Maintaining Logs of Daily Alarms so that persisting problems can be traced and put under observation

• Analyzing and Troubleshooting debug server and Sip messages and also monitoring Proxy Servers

• Troubleshooting on call completion issues by logging in proxy and making Changes in the routing.

• Providing Technical resolution through Email & Chat-Yahoo, Msn, Skype and Provide remote resolution using Team Viewer.

• Monitoring all the calls originating and terminating from the Soft switch or the Gateway.

• Testing the destinations by using CISCO LINKSYS ATA device and Pass it through our Switch to the corresponding testing Gateway. Checks the route as per Parameter like PDD, ASR, ACD, FAS.

Previous Profile:

Prima Telecommunication Pvt.Ltd.

Working as a Customer Support Engineer in Client Side of Railtel Corporation of India, New Delhi (May 2011 to April 2012).

Designation: L1 Engineer

Job Profile:

Handling the project (NGN BASED NLD NETWORK) of Railtel Corporation of India ltd.

• Configuration and troubleshooting of NGN applications on Protocol Converter.

• Provisioning of VERAZ Media Gateways (iGate-4000 EDGE, iGate-4000 PRO).

• PRI and ISUP Trunk groups’ configuration in EMS for transition of calls – PRI to PRI, SS7 to PRI, SS7 to SS7 and vice-versa.

• XMS operation to perform the Configuration of PRI, SS7 signaling in Media Gateway and channel configuration.

• Operating the Soft Switch (VERAZ’S control switch) to maintain Route Changing, ASR (Answer Seizure Ratio) and ACD (Average call duration)

• Analysis of whole Railtel NLD traffic, creation of new Trunk Groups, Add new routing plans & policies (Level Based Routing) in VERAZ soft switch as per requirement.

• Analysis of traffic over Media gateway (I-Gate 4000), coordination with field team for connection of E1 over it and create signaling for appropriate E1s.

• Rectification of Faults of E1’s, TGS and MGWS.

• Generation of performance reports and Traffic Reports.

• Responsible for POI connectivity and coordination for NLD requirements.

• Troubleshooting of Unsuccessful Calls by Call Trace and Live CDR.

• Announcement configuration for PRI circuits.

• Taking Backup of EMS and CDR using Secure CRT for DR process.

EDUCATIONAL CREDENTIALS

• B.Tech. in Electronics and Communication Engineering with Agg.70% marks from Punjab College of Engineering and Technology,Patiala under Punjab Technical University,Jalandhar in 2010.

• Class 12th from U.P.Board with 74.6% marks in 2006.

• Class 10th from U.P.Board with 73.6% marks in 2004.

TRAININGS UNDERGONE

• Undergone 6 weeks Industrial Training in Tata Communication (vsnl) in Delhi.

• Undergone 6months Industrial Training in SistemaShyam Teleservices Limited (MTS) at Jaipur, inTechnical Department(NOC & Transmission).

• Successfully Completed CCNA For Time Duration Of 45 Days From DUCAT Institute.

KEY STRENGTH

• Sincere, Confident & Self Inspired with High Positive attitude.

• Confident in meeting expectation.

• Have strong problem solving skills.

• Work effectively independently or as a part of a team.

EXTRA CURRICULAR ACTIVITIES

• Participate in various quiz competition in college and school.

• Organized various events in the College.

PERSONAL INFORMATION

Father’s Name : Mr. Sanjay Kumar

Date of Birth : 2nd May 1989

Nationality : Indian

Material Stats : Single

Gender : male

Language Known : English,Hindi

DECLARATION

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Date :

Place :New Delhi Saurabh Kumar

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